EvaluAgent

Category: Performance Management Tool

Industries: Marketing, Financial, Technology, Business

Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. – Automate Quality and Compliance with AI – Manually deep-dive and evaluate conversations to find the root cause, four times faster than before – Provide agents with actionable feedback, host structured one-to-ones – Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Highlights

Pricing
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Pros Cons
The ease with which I could create my own scorecards and how flexible they were The tool is embedded in our culture where multiple departments now use the tool
Reporting is good as well, and easy to present and gives good oversight Real-time feedback to out agents is vital, any problem can now be remedied in real time
We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future No real dislikes really, maybe more enhanced reporting, (i'm not sure if this is a limitation of the free trial)
Excellent, from pre-sales through to implementation, we've been highly supported Because I really have to pick one
The team are friendly, flexible and available and it's been a pleasure so far." I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck)."

Address

Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom

EvaluAgent reviews

The Customer Service Centre currently have limited quality monitoring capability and therefore have no measurement for quality of service offered and customer experience. This impacts on the ability to identify relevant areas for improvement, to drive customer loyalty and to drive sales. As the above illustrates, it is lacking in a number of core areas that are vital for driving sales and efficiencies and providing competiveness and effectiveness. - Limited current quality monitoring capability. - Inability to understand our customer requirements and satisfaction. - Impacted ability to drive customer loyalty. - Impacted ability to drive sales and margin. - Impacted ability to set and drive customer SLAs.

- Nicola S.

The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that!

- Sandrine M.

It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers.

- Melissa M.

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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