Freshworks

Category: Automation Software Tools

Industries: Marketing, Financial, Technology, Business

Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Highlights

Pricing
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Pros Cons
Nice looking status page that is easily configurable and should suit almost any situation Its costs are high
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet It was a bit difficult to adapt to but now I manage it very well
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

Address

2950 S. Delaware Street, Suite 201 San Mateo CA 94403

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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