Category: Task Management Tool
Industries: Business, Marketing, Financial
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.
-Chris I.| Pricing |
|---|
| Genesys Cloud CX 1 |
| $75 |
| Monthly |
| Genesys Cloud CX 2 |
| $110 |
| Monthly |
| Genesys Cloud CX 3 |
| $150 |
| Monthly |
| Pros | Cons |
|---|---|
| Generally speaking, it is a great Contact Center Solution | A Step Up From Previous Call Center Software, But Prone To Errors |
| Genesys Cloud allows our staff to make and receive calls from anywhere | Prone to outages and glitches, though admittedly some of these could be due to network errors within the company |
| The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers | G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle |
| Overall I am excited to continue to use this product I do think it's going to have a lot of great assets | Going through some pains here has taught us a lot but the issues themselves aren't ideal |
| We love that the Genesys system provides us with a single system for all our customer interactions | There have been some data lags when we have tried to access our data through the UI or APIs." |
| We can handle inbound and outbound calls, chats, emails, and SMS." |
30 163-28 Northern Blvd, #2B, Daly City, California US
The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.
- Terry A. Business Analyst
I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.
- Raul H. Case Advocate
Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.
- Eric G.
Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.
How can Speechify turn anything into an audiobook?
Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.
Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.
Get through books, docs, articles, PDFs, email – anything you read – faster.
20M+ downloads
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