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|Genesys Cloud CX 1
|Genesys Cloud CX 2
|Genesys Cloud CX 3
|Generally speaking, it is a great Contact Center Solution
|A Step Up From Previous Call Center Software, But Prone To Errors
|Genesys Cloud allows our staff to make and receive calls from anywhere
|Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
|The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
|G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
|Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
|Going through some pains here has taught us a lot but the issues themselves aren't ideal
|We love that the Genesys system provides us with a single system for all our customer interactions
|There have been some data lags when we have tried to access our data through the UI or APIs."
|We can handle inbound and outbound calls, chats, emails, and SMS."
The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.
- Terry A. Business Analyst
I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.
- Raul H. Case Advocate
Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.
- Eric G.
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