Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Highlights

Pricing
Genesys Cloud CX 1
$75
Monthly
Genesys Cloud CX 2
$110
Monthly
Genesys Cloud CX 3
$150
Monthly
ProsCons
Generally speaking, it is a great Contact Center SolutionA Step Up From Previous Call Center Software, But Prone To Errors
Genesys Cloud allows our staff to make and receive calls from anywhereProne to outages and glitches, though admittedly some of these could be due to network errors within the company
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customersG Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Overall I am excited to continue to use this product I do think it's going to have a lot of great assetsGoing through some pains here has taught us a lot but the issues themselves aren't ideal
We love that the Genesys system provides us with a single system for all our customer interactionsThere have been some data lags when we have tried to access our data through the UI or APIs."
We can handle inbound and outbound calls, chats, emails, and SMS."

Address

30 163-28 Northern Blvd, #2B, Daly City, California US

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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