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|PM3 have been very attentive (but not overly so), and the system itself is superb
|Only minor point when trying to update past financial information was a little awkward
|Both service and product worthy of the 5 star rating given
|Changing and formatting reports very difficult
|The product has enabled us to bring consistency to our processes, improve governance and save effort on things like reporting
|I couldnt change columns and rows
|Your information stored there is always in safe hands
|Apart from that I see no other fault with the software
|Support from Bestcome is so friendly to discuss and solve your questions, either it is from the user's perspective or from a manager's view
|The updating of newly input information normally takes time to refresh and sometime we see confusing information due to lagging of the updating."
|I am impressed about the automatic report generation, which saves me tons of efforts during project implementation."
Very positive. The Bestoutcome team have been very supportive through the initial trial to implementation and training. Looking forward to building on the current configuration and putting the system to the test fully.
- Iain C. Project Manager
As a business we are still in the very early stages of using the tool. Initial observations are that it is excellent on some things and other areas need much more work to make the tool intuitive to use. This can be resolved via more updates I'm sure. Support via the help desk and via my account managers has been first class and Best Outcome have shown great flexibility around changes in Licence application during the Covid 19 period when our Programme was put on hold. Management of updates is clear and very thorough with release notes easy to follow.
- Christopher P. Projects and Change Manager
Not all parts of the PM3 tool can be configured to local requirements but the benefits of a genuine long-term lasting partnership with the client and access to forums such as the Power User Group means that appropriate changes can be considered for future releases.
- Iain M. Deputy Director,Programme Management Office
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