ResponseTap

Category: Communicationg Tool

Industries: Education, Busines, Communication

By allowing marketers to connect the customer journey to the phone call, and call centres to start the conversation where the online journey left off, ResponseTap’s Call Intelligence helps businesses optimise campaigns, maximise sales and improve the customer experience.

Over 1,600 brands use ResponseTap to reveal the campaigns, channels and keywords that make customers pick up the phone – with customers including Aviva, Virgin Money, Hiscox, Wickes and WhatCar?

ResponseTap came about over a few beers in a university bar, and a conversation about the disconnect between online and offline customer journeys. Within two years, the first campaign-level tracking project in Europe to be integrated with Google Analytics was launched. And two years later, visitor-level tracking was live. The business had 100 customers and ResponseTap had joined the Telegraph’s Tech Start-Up 100 most promising technology start-ups in Europe.

In 2021 ResponseTap became part of Infinity. This coming together has meant customers can now benefit from Infinity’s advances in call tracking and speech analytics and enjoy a stronger suite of products and features.

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#1 in Magazines & Newspapers

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Highlights

Pricing
Contact for a Quote
ProsCons
ReportingCompatibility with conference software like Hangouts
Traffic source call tracking & recordingDesktop application not available
Integration with most of CMSMore training resources.

Address

7th Floor, Building 8 Exchange Quay Salford Quays Manchester, UK M5 3EJ

ResponseTap reviews

I like the ability to be able to create the tracking numbers attributed to different campaigns and it's easy enough to track how they're doing

- Chelsey H. Digital Marketing Manager

Very easy to set up new tracking numbers and equally easy platform to use! The reports are very insightful too and easy to download and understand.

- Panos G. Account Executive

Great to use with our print campaigns- newspaper/magazine. Easy set up and easy use! Would recommend highly.

- Poppy Ellen E. Planning Executive

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Get through books, docs, articles, PDFs, email – anything you read – faster.

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