Category: Social Media tools

Industries: Business, Marketing, Social Media

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales & Engagement offers following products:

Social Publishing and Engagement: Plan, publish, and manage brand content across multiple channels from a single platform —then measure and respond to customers engagement with automated workflows, intuition moderation, and engagement dashboards that can be shared across teams.

Distributed:Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight, branded experience to engage customers on the digital and social channels they prefer.

Ratings & Review Management: Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on a website or mobile app to drive even more conversions.

Conversational Commerce: Help agents or bots lead customers from intent to purchase — and transform social into a revenue driver — with a 1:1 chat based commerce experience that drives product selection and evaluation with AI, integrated product catalogs, and a unified commerce connector.

Sprinklr’s Unified Customer Experience Management is designed to elevate customer experience with Modern Care, Modern Research, Modern Marketing & Advertising.

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The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaignIt's tricky to master the UX
Despite this, he is able to report good reports and also has a support interested in bringing improvements to the toolTakes a lot of time to get your bearings within the tool
I also LOVE the asset boardsFrequent issues with lag time on post tags being updated and analytics dashboards not working
You can create boards for your needs and it's such an easy way to store photos, videos, and social posts that you can leverage and find when you need themCustomer service/ support team is horrible
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr."Reporting dashboards are always broken


29 West 35th Street, 7th Floor, New York, New York US

Sprinklr reviews

We use modern engagement to ensure we have a governance first approach to social. We use a variety of features via the Rule Engine, this enables us to have alignment across numerous social channels and automate processes that otherwise would be extremely time consuming.

- Joel P. Senior Social Media Insights and Governance Manager

Quick and easy publishing on all social media channels including LinkedIn, Facebook, Twitter and Instagram

- Kunal M. Assistant Marketing manager

We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

- Ksenia B. HR manager

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