They reach out regularly to make sure we are happy | And they conveniently interpreted "3 months" as "4 more payments |
Good communicators, flexible business solutions | E., I cancelled in mid-June, and I'm charged at the end of June, the end of July, the end of August, and the end of September |
Overall, an it's excellent choice to keep on top of uptime and performance | It also takes quite some time to set up things properly to avoid alert fatigue |
Finally, it's super easy to generate detailed SLA reports, which we use both internally and provide to customers | We now spot downtime BEFORE our customers notice it, and we get insights into the exact problem by means of waterfall charts and screenshots |
Very good communications with (after-)sales and the supportdesk." | The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for." |