Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Lite
$9
Per Month - Paid Yearly
Plus
$49
Per Month - Paid Yearly
Professional
$129
Per Month - Paid Yearly
Enterprise
$229
Per Month - Paid Yearly
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Starter - $15 per month
Growth - $30 per month
Boost - $50 per month
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ActiveCampaign has been a huge help for me as a solopreneur seeking to attract and communicate with clients. I regularly use the client relations management function, the automations, the deals, and the campaigns.
Erica M.ActiveCampaign was built on the idea that an excellent customer experience must go beyond the traditional marketing touchpoints, like email. Delivering a personalized, high-touch experience is easy in the very beginning, but as a business grows— adding channels, additional teams, locations, customer segments, etc.— the complexity of managing relationships is too much, and that personalized connection doesn’t scale (this is why we’ve all received sales emails for products we already own, been asked to review a product we returned, or had disjointed experiences across success reps while trying to resolve a support ticket, etc.) This is why email marketing, marketing automation, service and support tools, and CRMs end up wasting time for organizations instead of supporting their growth. With ActiveCampaign, and the customer experience automation (CXA) category, we are removing the silos between data sources, communication channels, and teams, and helping businesses scale their 1-1 personal customer relationships through connected experiences that span the customer lifecycle. This enables businesses to automate a truly personalized experience that feels authentic, so their customer relationships can scale, no matter how large that business grows. What are some of the things you can do with ActiveCampaign? -Automate personalized experiences across all your customer touchpoints -Track buyer preferences, behavior, and many custom attributes across the entire customer lifecycle for deeper segmentation and more effective outreach -Customize sends based on almost any parameter, so your messages are always targeted for the right audience -Use data from the entire customer lifecycle to choose the best content, send time, and delivery channel for each customer.
Excellent interface and support What do you like best about Salesmate? I really like the very intuitive interface. It's easy to get ahold of it. They have a lot of very interesting functionnalities, that allows me to keep in track with my demanding clients. The support is extremely reactive. I usually get an answer within five minutes and the second level support is very very reactive. I've a few issue here and there, especially with migrating from an opponent, but it was quickly solved. They are also very open minded. I once needed a functionnality for one day from a higher plan. I just needed it for one day, in order to finish up a task. They agreed to let me use the higher plan for free for almost a week! How appreciated. Review collected by and hosted on G2.com. What do you dislike about Salesmate? I can't think of anything in particular. The few issues I've had here and there were resolved. I did have a few functionnality suggestions, but I can't think of anything right now. This is quite a great product. I've explored many CRM, and salesmate is by far the best for me! Review collected by and hosted on G2.com. Recommendations to others considering Salesmate: Make sure to be extremely aware of all functionalities. I discovered some afterwards and regretted not using them right away. Also consider the plan you want to go for. If you ever need to contact the support, make sure to be very precise and your issue will most likely be resolved fast. Review collected by and hosted on G2.com. What problems is Salesmate solving and how is that benefiting you? I needed to have a CRM that lets me follow-up with each clients individually, withouth overwhelming me with tasks. A simple example: They have a functionnality that automatically creates a to do task if the client doesn't answer the e-mail. This is extremely helpful for follow-up and it's not overwhelming. No repetitive useless work.
Joachim M.Salesmate is a cloud-based customer relationship management (CRM) solution that caters to small and midsize businesses across various industries. Key features include contact management, sales pipeline management, email marketing and internal chat and phone integration. Salesmate’s contact management module helps users import contacts from Google, mobile and Excel files and store them in a central data repository. Users can also assign contacts and leads to their sales representatives. The solution’s pipeline view allows users to view, organize, prioritize and automate the creation of follow-up tasks for various stages of a deal. Additionally, Salesmate supports integration with various third-party applications such as Microsoft Calendar, AWeber, Mad Mimi and more. It also offers mobile applications for iOS and Android devices, which allow users to remotely manage their business operations. Services are offered on a monthly subscription basis that includes support via phone and email.
Their Customer Service team, via chat/email, is INCREDIBLE. They address issues immediately and, if they can't answer them immediately, elevate it so it can be rectified as quickly as possible. They are patient, kind and willing to teach when I can't figure something out. Their automations are incredibly simply to activate, and if I am looking to do something more specific, their Customer Service team guides me through the process.
- Kyna W.
I LOVE the user interface and how simple/straightforward things are to use. And if you are new or do not know the depth the Knowledge base with ALL KINDS of resrouces is available. Also, the immidiate chat with the team, Onboarding calls, and monthly follow-ups has been fantastic.
- Tim K.
My feelings on ActiveCampaign are a little mixed. They provide good value and have a pretty quality product. I think they have done an excellent job building the company and steering investment in various ways. (I still wish they would support conditional logic). The user interface is pretty straightforward and it's easy to get new staff up to speed and backend automations are easy to create. When new features are released, they tend to be very stable (I can't say this about Hubspot).
- William S.
"Needed to set up cold call automation" What do you like best about Salesmate? I got it done. I shopped around for 3 moths tried out close and Zoho. They didn't work, I shopped Salesforce they were to expensive and probably wouldn't work. Review collected by and hosted on G2.com. What do you dislike about Salesmate? Nothing so far it's been one month of setting up my automation journeys necessary for my niche. Review collected by and hosted on G2.com. What problems is Salesmate solving and how is that benefiting you? I have a data subscription for possible off market real estate deals. And they are the only CRM (that actually works) I found to automation the cold call process.
- Justin M.
"Very Adaptable" What do you like best about Salesmate? Since we don't use Salesmate for "sales" but for work order organization and customer communication, it is one of the most adaptable software we've found. From logging calls, emails (even future emails), sending text messages (even future text messages) and taking calls. We also appreciate that the cost of texting and calling are extremely competitive - Salesmate really meets the mark! Review collected by and hosted on G2.com. What do you dislike about Salesmate? Although taking calls and call quality is very good, the only thing missing is the scheduling of on/off hours so we are getting calls late at night, etc. Review collected by and hosted on G2.com. What problems is Salesmate solving and how is that benefiting you? Organizing work orders and corresponding with each customer in various ways.
- Leatrice T
"Salesmate is my go to CRM" What do you like best about Salesmate? Salesmate is easy to use and learn. I love their UI and capabilities within the software. Review collected by and hosted on G2.com. What do you dislike about Salesmate? There are not too many downsides to the software. However, one thing I do dislike is the connectivity when using their voice dialer Review collected by and hosted on G2.com. Recommendations to others considering Salesmate: Get to know the full function of the software for its full potential Review collected by and hosted on G2.com. What problems is Salesmate solving and how is that benefiting you? A problem that Salesmate is solving is my organization within myself and my team members.
- Boris H.
Pros |
---|
Automated flows |
Ease of building out forms and performing various tasks |
Hassle-free assign automation. |
Cons |
---|
Confusing features |
They have problems by viewing the email on the smartphone |
A bit slow and hanging. |
Pros |
---|
It's so easy to use, easy to set up, every feature works |
Pipeline Graphic is easily accessible and digestible |
Customer services was very kind and helpful |
They are try to understand problem and give solutions fastly. |
Cons |
---|
Email isn't perfectly reliable |
SMS needs to be less than 160 characters to be 100% reliable |
With so many features, I simply cannot find the time to learn them all. |
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