Aha! vs Genesys Cloud CX

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Aha!

Category: Task Management Tool

Industries: Education, Communication, Business, Marketing

Pricing

Essentials

$39 user / month

Advanced

$59 user / month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Aha!

Great tool for product managers to interact with Engineering and other stakeholders across the organization. The feasibility of integration with other tools makes it more powerful. Undoubtedly, eliminates the use of multiple excel sheets and coordination efforts with the team as the data is live and easily visible to the management.

Isha K.

About Aha!

The team that is on hand to help is brilliant. Whomever you speak to, they always know the answer. With a tool that has this much to offer in terms of functionality, it's a really positive thing that support is on hand. It's a pretty intuitive tool and it really helps people change the way they think about products, projects and delivery (in my experience). The mock-up feature is great - takes some getting used to for someone that's never done mock-ups before but it's very handy. Being able to present stuff and have people view certain elements on a web link is useful too.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Aha! reviews

Aha! lets you input information at a lot of different levels, from high-level goals to individual tasks. These items can be connected and visualized to see how they relate to each other and the goals of the organization. The capacity/demand tracking and reporting are invaluable. Aha! is designed to clearly show how a team's work is related to their business goals/outcomes. Their knowledge base is detailed and I've received excellent support anytime I reach out with questions.

- Daniela I. Telemedicine Content & Learning Specialist

It's a great tool for product managers to interact with Engineering and other stakeholders across the organization. The feasibility of integration with other tools makes it more powerful. Undoubtedly, eliminates the use of multiple excel sheets and coordination efforts with the team as the data is live and easily visible to the management.

- Isha K. Manager Product Management

Aha! has been easy to set up and integrate with Jira to support our end-to-end product solutions. It was also very easy to set up SSO integration.

- Lamar H. Corporate IT Director

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Aha!

Pros
I like that the tool supports a standard methodology and discipline that is critical for the success of PM Teams
We have also had a good response on a couple of key feature requests which I was impressed by given our modest account size
Other nice features include the ability to organize the suggestions/requests, combine similar items, organize them - and the users get to vote on what others have posted
My overall experience with AHA has been outstanding
It shows that the team developing this product has a deep understanding of what their customers are trying to accomplish."
Cons
Often I'll need to completely refresh the page before I see my changes in the UI so it makes things a bit slower to use
Some what features or functions are missing that one would think were basic
The learning curve is steep compared to You track
Schedules epics activities development tasks todos and several other features can be hard to distinguish and somewhat confusing
But it's not exactly intuitive
You have to mess around and make quite a few mistakes before it really begins to make sense."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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