Aira vs Plivo

Aira is a service that helps visually impaired individuals to live independently. In doing so, we — through the latest, personalized assistive technology and approaches — serve as visual interpreters and navigators for blind and low-vision people. Here is a detailed description of how the Aira platform works: Smart glass technology: The blind user puts on a Smart glass that has a camera, network connectivity and a rich set of sensors, such as Google Glass and taps on a button. An “Uber” style routing will connect the user to an available trained Agent to help the user with his or her request. Aira Agents are certified and trained: Agents are specially selected and trained through a 4-step process (described below). Agents are either from the user’s friends and family circle, or from our Aira Agent Team. The user will always interact with Agents whom they feel comfortable with and have trained/worked with in the past. Agent selection and training is a four-step process: — -Agents are selected by a pre-screening process that is similar to tests of a 911 operator. — -Every Agent is trained by experienced Aira team members on the use of the Agent Dashboard and go through various emergency protocols. — -The Agent is also introduced to “Aira Phraseology,” which will help him or her deliver timely, clear and concise information while taking into consideration the user’s surroundings. — -In addition, Agents go through a certification process after undergoing a thorough background check and signing confidentiality agreements. The Agent has a sophisticated Agent Dashboard which has the following data feeds: — -The current view from the user’s Google Glass User’s current location. — -Current traffic conditions, points of interest, government warnings, etc. — -Personal data gathered from the users — such as medical history, emergency contacts, things that they enjoy doing, places they like visiting, and names and contact information of family members and personal assistants. — -Facial recognition that will enable the user to identify individuals around him or her. Agent-User interaction: Agents are first paired with users to get acquainted with users’ needs by working with them on simpler tasks under supervision. This provides an opportunity for both the Agent and blind user to get to know each other and develop a compatible relationship. Once the user builds trust and becomes comfortable with the guidance received, the Agent will transition to guiding them independently with their tasks. User safety is paramount: — -Our platform, electronic equipment, system protocols, Agent training and user acclimatization are designed to put user safety as our top priority. All the transactions via Aira platform are secured confidential. — -The system has automatic algorithms to assess potential dangers. For example, the system is constantly monitoring for sound, video input, and sensor feed. As new safety systems and wearable devices become available, Aira’s platform is built to incorporate them and remain at the leading edge of safety. — -Aira has mechanisms to handle contingent situations, such as device or technical failure. Agents will be able to make calls on behalf of the user, request taxi service from reliable service providers to take the blind user home safely, or follow a specific user’s contingency plan. — -Even when network coverage is lost, Aira continues to store the user’s location locally on the wearable device. Once the network connection is regained, their location history is updated on the server, enabling the Agent to pinpoint the user’s current location. — -Aira’s platform is also capable of solving latency issues (slow network) for when there is limited network bandwidth, such as in crowded or remote areas. Environmental adaptation: In order to provide precise and accurate guidance in a noisy area, the majority of communications between the Aira Agent and the user can be done via pre-set tones and clicks. Latency adaptation (aka Slow 4G LTE Network): The Aira team has worked diligently to reduce time effects due to network delays. New algorithms being developed will optimize the quality of video streaming and reduce network delay to 1–2 seconds (depending on network reception in the area). Extensibility: — -Aira will be able to leverage indoor locations, based on systems such as iBeacon and Google Indoor Maps in the future when the technologies mature. — -Aira was built using its API platform, which will be open to external developers, allowing them to expand it to most of the industry’s wearable technologies. This means Aira, as a system, can incorporate information from other wearables, cameras, proximity sensors, infrared canes and other sensors to provide a complete solution for users. — -Aira has access to next generation Artificial Intelligence algorithms and advanced object and pattern recognition technologies. Market research and experiments: — -Aira has conducted experiments at FFB Dining in the Dark 2014, Vision Walk 2014, LA Tech talk, CSUN 2015 and Braille Institute. — -There have been 50+ blind user experiments, 200 blind user in-depth interviews, and 5 sessions for Agents and training. — -There are 100+ beta users signed up for trials in summer 2015. — -There are 8 formal focus groups with Mobility and Orientation specialists, assistive tech experts, and rehab advisors.

A quick, easy, and scalable method of updating customer communications is provided by Plivo. A premium carrier network with connections in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams are all included in Plivo's enterprise-grade communications platform. To meet the needs of today's organizations — quality, size, innovation, and agility — the Plivo team provides extensive experience in communications and cutting-edge software. Key advantages of utilizing Plivo • With any web standard language, organizations and developers may integrate voice and SMS conversations into any web or mobile application using Plivo's HTTP APIs. • With native SIP support, SDKs for web and mobile, and the option to purchase local numbers inside 55 countries, Voice API makes it easy to make phone calls to any country. • SMS API makes it possible to send SMS text messages to all nations and supports two-way SMS in 19 nations in addition to two-way SMS Short Code inside of US or Canadian territory. • Two-way SMS phone numbers are advantageous for marketing reasons when client involvement and interaction are necessary, enabling P2P texting while protecting number anonymity and fostering contact recognition with a dedicated, recognized number. •Plivo's dedicated Short Code feature makes it possible to broadcast text messages in big quantities and offers a customizable base transfer rate that initially starts at 40 messages per second. Overview Plivo is a cloud communication platform that gives applications integrated voice and SMS capabilities. The company's platform, which was created for corporate communications, aims to reduce the complexity of telephone for organizations through infrastructure as a service. In order to provide users with reliable services, Plivo has partnerships with more than 1600 local carrier networks in 195 different countries. IBM, Mercado Libre, Deckers Brands, Zomato, Ninja Van, Wolers Kluwer, Splunk, Nutanix, Arizona State University, LogMeIn, Zynga, Practo, Gojek, Accenture, Greyhound, and Wix.com are just a few of the companies that the business has served as clients. History Michael Ricordeau and Venky Balasubramanian founded Plivo in September 2012. As an open-source phone project, it had its start. While searching for a communications platform to integrate voice and SMS functionality into their respective applications, Venky and Michael met on Github. Plivo took part in the S12 batch of the American seed accelerator Y Combinator. Technology Plivo introduced its API platform for phone and SMS applications in July 2012. The business also released a new SDK that enables developers to link WebRTC apps to fixed SIP lines. Through WebRTC, users may use their browsers to make ordinary phone calls. With the help of Plivo's SDK, developers may also incorporate WebRTC into current call center and business calling systems. In the opposite direction, this also functions, enabling users to call WebRTC users using their standard SIP-based phones. In August 2018, Plivo announced the release of PHLO, a drag-and-drop workflow builder that would, according to the company, allow users to quickly create effective communication features. Text API The SMS API from Plivo provides a framework for programmatic text message sending and receiving. This comprises user appointment reminders, SMS marketing, SMS surveys, SMS autoresponders, and two-factor authentication. The SMS API provides users with short codes that may send high throughput and significant volumes of SMS messages, local phone numbers, alphanumeric sender ID, toll-free numbers, and other options. A MMS API Users can send and receive MMS messages, image files, emoticons, audio files, and video for a multimedia experience using Plivo's MMS API. Additionally, the MMS API provides multimedia storage for both inbound and outbound messages and resizes images to provide the optimal delivery across networks. Concurrent messaging requests are queued and retried by the MMS API in order to adhere to carrier policies and improve deliverability. Call API Users of the Voice API platform can make, receive, and manage calls programmatically as well as incorporate voice calling into apps. Conference calls, voice alarms, voice surveys, voicemail, scalable cloud IVR to route calls, and call forwarding are capabilities of the Voice API. Any device, including phones, SIP devices, mobile apps, and standard browsers, can be called and controlled using the Voice API. Trunking SIP SIP Trunking enables pay-as-you-go pricing, unlimited concurrent calls, and global access. VoIP infrastructure that may connect to or be integrated with a platform is provided by this. It offers a redundant infrastructure to boost and ensure uptime and terminates calls through local carriers to give users reduced post-dial delay. PoPs are placed in six areas across five continents to ensure low latency and great speech quality. Lookup by Number API With the help of Plivo's Number Lookup API, users may programmatically find out the nation, format, and number type for any phone number. The ability to recognize landline, mobile, and toll-free numbers and choose the channel to communicate with clients is one example. Another is providing users with the capacity to identify carrier networks for improved routing, decreased fraud, and customized customer experiences. Contacto Plivo's cloud contact center product, Contacto, manages client interactions in one location while utilizing Plivo's cloud communications infrastructure. The platform can be connected into technologies that businesses and organizations already use and it has chat, audio, messaging, and social interactions built into it. Users have the opportunity to provide contextualized and individualized support through the platform, and virtual agents are available round-the-clock. The platform is designed to give customer support representatives a unified perspective of the client, simple workflows, and coaching tools to improve how well they respond to more customer inquiries with less movement. Additionally, it provides managers and supervisors with real-time performance information and data-driven insights to enhance customer interactions and more effectively customize coaching and assistance for agents.