Aircall vs Blink

Side-by-side comparison of features, reviews, pricing and more

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Blink

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Essential - $3.40 per month

Business, Enterprise, Enterprise Plus - Request for a quote

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Blink reviews

This keeps ALLLL of our employees together in one place with all the updates in our company. Where we can share and chat with each other. It also is great to have all of our documents needed to HR and safety if someone needs to fill out a report or find info. This is all especially helpful during and after COVID and working remote.

- Lydia M.

Using Blink has revolutionised how we have both communicated with our staff and more crucially how they communicate with us. We have been able to get a consistent message out, instantly, which is something we've never achieved before. However being able to receive feedback from all members of staff has brought a new dimension to our staff relationships

- Nathan W.

This tool is very useful, and I'm using it every day - even every minute - to share information with my team, or other people of my company. The global feed and the "history" allow also to don't miss information.

- Christope M.

Pros & cons

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

Blink

Pros
The level of communication has increased
Blink has been a great tool for people to share their experiences without having to send a company wide email
We seen great feedback in terms of engagement and overall the front line workers now express themselves which we would never seen or shown the Leadership team
Great interaction with majority of the workforce who are not desk based."

Cons
One of the biggest barriers in our line of work, and from team to team within our organization, is a lack of communication, which can lead to assumptions
Every time you hit the return button on the PC it sends that as a blink when actually it might be you starting a new paragraph
Other than this minor issue I don't have anything too negative to say
Lack of integration with gtools suite (email/agenda) in both direction."

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