Aircall vs Fuze

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.