Aircall vs JivoChat

Side-by-side comparison of features, reviews, pricing and more

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

JivoChat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

JivoChat reviews

The app is great. It works perfectly from the background and pops up as at when needed.

- Odusanya Adedeji

Pretty excellent so far. Hope the free version is good after trial ends...

- Paul Lee

I love the App, the interface is user-friendly and very easy to access

- Shabs Fàzi Samde

Pros & cons

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

JivoChat

Pros
You get a 14 day free trail
You have to have super great support
Keeps track of the users

Cons
You can only assign chats to online users
No auto-message
UI is a bit plain and somewhat dated.

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