Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Category: Communication Tools
Industries: Business, Education
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Using Aircall in the last year also gave me the chance to become familiar with your subscription plans and billing models and I find them reasonable, flexible and fair to both parties, in every sense. Aircall is a telephony solution, that I recommend to all fellow managers that are either planning to implement a phone service or need to replace an existing platform. With that, I’d like to confirm that we are willing to extend/renew Soitron’s Aircall subscription and continue with your services. I am considering 1 or 2 changes in the subscription plan, to fully meet our business needs in the next 12 months. I’d be happy to review and discuss that with you, whenever you are available for a call, either this week or next.Orhan M.
Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.
Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also.Natapol S.
JivoChat is an enterprise omnichannel messenger designed to let teams communicate with customers wherever they are. Engage with visitors through live chat, Facebook, voice services, email, and mobile with JivoChat, and you'll never miss another website conversion. You can receive all of your clients' messages in a single Agent App thanks to JivoChat's omnichannel architecture, which keeps you organized. Website conversion rates also improve as a result of proactive invitations that draw in site users and allow you to offer the greatest customer service while continually generating new leads. Interested? To start boosting your internet sales right away, follow these steps: 1. Create an account on Jivochat by visiting https://www.jivochat.com. 2. Add the script code for JivoChat to your website. 3. After downloading the app, decide whether you or your entire team will be available to communicate with clients. 4. Integrate other channels of communication that you'd like to employ to speak with your clients using Jivo (Facebook, Viber, Telegram, mobile, etc.) 5. Obtain crucial data about your visitors in real-time (names, social media profiles, the duration of their visit, the page they are currently on, etc.). *NEW* JivoChat is portable. Take a look at these innovative smartphone features: JivoChat signup; Multi-agent conversations, where users may now invite other coworkers to chat; Common shorthand; File transfer; Visitor monitoring; Message archive; Colleague chat; Reminders; Visitor monitoring; More than 270k online businesses use JivoChat to enhance customer communication. A FREE Live Chat, yes, but there's more. An all-inclusive communication solution that will make your online store a sales machine! Visit https://www.jivochat.com to begin turning visitors into customers.
Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.
- Jeff C
It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.
- Kristin S
Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.
- Ryan Arthur
The app is great. It works perfectly from the background and pops up as at when needed.
- Odusanya Adedeji
Pretty excellent so far. Hope the free version is good after trial ends...
- Paul Lee
I love the App, the interface is user-friendly and very easy to access
- Shabs Fàzi Samde
|Reaching various countries|
|Fantastic call clarity|
|Seamless integration with Hubspot|
|Agent (popup) from Hubspot speed and response time|
|Better call history use (analysis)|
|Program stability on Mac|
|You get a 14 day free trail|
|You have to have super great support|
|Keeps track of the users|
|You can only assign chats to online users|
|UI is a bit plain and somewhat dated.|
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