Aircall vs RingCentral

Side-by-side comparison of features, reviews, pricing and more

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

RingCentral

Category: Communication Tools
Industries: Business, Education

Pricing

Essentials - $19.99

Standard - $27.99

Premium - $34.99

20M+ Downloads
5/5

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Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

RingCentral reviews

Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)

- Matt E

Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.

- James Campbell

I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.

- Ileana Gonzalez

Pros & cons

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

RingCentral

Pros
They collect their payment from us timely
On time receipt of our payment due
Prompt corporate credit card charge of monthly billing

Cons
Call quality isn't the greatest
Sometimes there is a lag or an echo, line doesn't always switch over to voicemail
Some companies' website verification texts or calls are automatically blocked.

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