Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Category: Communication Tools
Industries: Business, Education
Essentials - $19.99
Standard - $27.99
Premium - $34.99
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Using Aircall in the last year also gave me the chance to become familiar with your subscription plans and billing models and I find them reasonable, flexible and fair to both parties, in every sense. Aircall is a telephony solution, that I recommend to all fellow managers that are either planning to implement a phone service or need to replace an existing platform. With that, I’d like to confirm that we are willing to extend/renew Soitron’s Aircall subscription and continue with your services. I am considering 1 or 2 changes in the subscription plan, to fully meet our business needs in the next 12 months. I’d be happy to review and discuss that with you, whenever you are available for a call, either this week or next.Orhan M.
Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.
RingCentral is easy to set up, easy to administer and very reliable for our company. The flexibility of using cell phones without using your cell phone number, the features each call has, as well as being able to switch from a computer to a cell phone to a desk phone while still on the current phone call. If you have issues, they have many resources, like RingCentral University, where you can find the solutions, or you can contact customer service. Their customer service team deserves 5 stars alone, they are fast at responding and helping. From my experience, they had my situation fixed and working within 24 hours. Some confusion when setting up employees or switching them from a virtual number to a digital number, as well as what app/extension to use on the Chrome browser. This is where their customer service team shines. If you cannot find the solution at RingCentral University, contact them. They are fast, polite and will explain each step.Phil Steenwyk
Get a simple app that combines phone, video, and messaging. You have the freedom to expand and manage your business from any device thanks to RingCentral. Start using RingCentral VideoTM for nothing, or join up for RingCentral MVPTM to upgrade your modern PBX business phone to the voice technology of today. Your first time using RingCentral Video? To access your all-in-one communications platform for smart video meetings and integrated team chat, sign up for a free account. How RingCentral facilitates communication and collaboration for you: - 200 individuals can be hosted in video meetings if you upgrade from the free version's limit of 100 participants. - 24 hour length, which means your video call can go on indefinitely and is also cost-free! - Built-in team messaging for quick business communication to talk with colleagues before, during, and after the meeting - Free; no credit card is necessary. Upgrade to RingCentral MVP whenever you want. On RingCentral MVP already? See what resources the app gives you access to: - Smart video meetings with screen sharing, chat, and markup tools for real-time collaboration - Superior team messaging with file sharing, task management, and a shared calendar - Cloud-based phone with carrier-grade reliability to take and manage calls, voicemails, faxes, and business SMS on any device - Easily switch between your desktop and mobile apps to send messages while on the go. - Auto-attendant and sophisticated call management capabilities for optimizing workflows. - Straightforward app integrations to increase productivity - Comprehensive, detailed analytics data and dashboards, as well as centralized, portal-based access to your system Certain aspects of the product require a RingCentral MVPTM (formerly known as RingCentral Office®) or RingCentral VideoTM subscription. By product and plan, features will differ. There is a free subscription option with constrained features. Today, download RingCentral and welcome possibilities.
Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.
- Jeff C
It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.
- Kristin S
Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.
- Ryan Arthur
Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)
- Matt E
Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.
- James Campbell
I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.
- Ileana Gonzalez
|Reaching various countries|
|Fantastic call clarity|
|Seamless integration with Hubspot|
|Agent (popup) from Hubspot speed and response time|
|Better call history use (analysis)|
|Program stability on Mac|
|They collect their payment from us timely|
|On time receipt of our payment due|
|Prompt corporate credit card charge of monthly billing|
|Call quality isn't the greatest|
|Sometimes there is a lag or an echo, line doesn't always switch over to voicemail|
|Some companies' website verification texts or calls are automatically blocked.|
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