Ambassador vs Intercom

"Only Ambassador Program you need!" What do you like best about Ambassador Referral Marketing? The simplicity of setting up campaigns, the ability to monitor every ambassador and their sales, and the ability to pay ambassadors all in one tool! I have tried numerous other softwares like Referral Candy and this software hands down does it all, they have just released a new look and function which supports the backend that much better. Review collected by and hosted on G2.com. What do you dislike about Ambassador Referral Marketing? The codes are not as simple as a URL with our name, each unique code has to be mbsy.co/company/ambassador. These would be great if they were slimmer for handing out business cards or person to person marketing like a bit.ly shortcode length. But this software does the job right in the online environment of referring customers, it would just be better to put a friendly code on our teams business cards so there is a potienital sale during networking events. Review collected by and hosted on G2.com. Recommendations to others considering Ambassador Referral Marketing: Get a full time Ambassador lead internally to run your Ambassador program, someone with marketing and social media experience. It needs to be a full time job that a leader can guide quality ambassadors through proper messaging and communication. Review collected by and hosted on G2.com. What problems is Ambassador Referral Marketing solving and how is that benefiting you? We are solving the power of word of mouth advertising by using GetAmbassador, our marketing force is limited by the fact we are a company. Once you have a community spreading the word about your brand/product the sky is the limit. Ambassadors are more trusted because they are an individual, not a marketing organization promoting the product. The benefits we have seen are from Ambassador testimonial videos. The refer a friend campaign has provided a streamlined, consumer facing page that makes it easy to capture consumer emails and allows them to share via social media to their network of friends and family.

- Justin G. VP Product Development

"Powerful Referral / Affiliate Platform" What do you like best about Ambassador Referral Marketing? Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent! Review collected by and hosted on G2.com. What do you dislike about Ambassador Referral Marketing? I wound not call it a dislike... but given that GetAmbassador is a robust and powerful platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns. Review collected by and hosted on G2.com. Recommendations to others considering Ambassador Referral Marketing: We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners, influencers and re-sellers. Our customers and partners love the ability to track their referrals on the robust GetAmbassador dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador! Review collected by and hosted on G2.com. What problems is Ambassador Referral Marketing solving and how is that benefiting you? To promote viral sharing of our products by our customers, prospects and partners with friends, family and followers. We have been able to amplify our reach exponential with the GetAmbassador platform increasing our qualified prospect base and conversions

- David L.

"Powerful referral marketing tools that are easy for your referral partners to use!" What do you like best about Ambassador Referral Marketing? We've really enjoyed how transparent it makes the referral process. Your referral partners know the status of their referrals and you have high confidence that nothing is getting 'lost in the system'. Review collected by and hosted on G2.com. What do you dislike about Ambassador Referral Marketing? It works great - super easy for my team to share and engage with. No complaints really. Review collected by and hosted on G2.com. What problems is Ambassador Referral Marketing solving and how is that benefiting you? We really wanted something that would energize our referral program and add high transparency around how great referrals were being paid out.

- Tom F. Senior Account Executive, Global Enterprise Sales

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.