AnyMeeting vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

AnyMeeting

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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AnyMeeting reviews

5 stars for offering the Pro version for free until the end of 2020. Light on features but does what it's supposed to do on Android. Haven't had any problems using on Android but the Windows version has connectivity and high data packet loss issues. Which is problematic because some attendees must use a desktop to access. Hard to make the switch from BlueJeans, Zoom, or Teams until the desktop app is tightened up.

- Anonymous User

Meetings work well. However, the Android app is pitiful with practically no options other than start or join a meeting. For example, you have to use a computer to schedule meetings. If the app had full capabilities I'd give it 5 stars. But missing functionality is a huge drawback in my opinion.

- A Google user

This app is extremely frustrating. When I'm in a meeting, it kicks me out and then asks me to review the quality of the app. Even though I'm mostly able to rejoin it'll keep kicking me out even 2 to 3 minutes causing me to miss on important discussions. Please fix this because I have no control over which virtual meeting service my company uses.

- Caitlin Campbell

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

AnyMeeting

Pros
Video quality has improved dramatically
Can swipe between desktop-sharing- presentation and video conferencing feed
Host a meeting from the mobile app

Cons
Log in problems
Sounds can be tinny & crackly
No chat feature

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

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