Applitools vs Verint
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Sir Richard BransonMost popular feedback for Applitools
Ultrafast Grid feature by Applitools gives us quick AUT results & capture screenshots in the Driver What do you like best about Applitools? Applitools effectively integrates our Application Under Test (AUT) with our Application Driver (Selenium/Appium) through its Eyes SDK. We can easily identify differences while processing baseline images through Eyes Server. It also provides steadfast Test Manager utility, which captures the test results, updates our baselines and reports the differences between two test runs. Eyes SDK is convenient to use since it supports most of our website & mobile automation testing frameworks. Review collected by and hosted on G2.com. What do you dislike about Applitools? Applitools has provided all the services required for performing our automation testing & we are satisfied with it. We noticed occasional lag then and there, but it didn't significantly affect our test outcomes, so it's okay for us. There is nothing substantial to be mentioned as a dislike while using Applitools. Review collected by and hosted on G2.com. What problems is Applitools solving and how is that benefiting you? We make the most out of the Applitools Ultrafast Grid feature to reduce the execution time of our visual test cases. It's easy to offload our baseline images to the AWS platform so that we can process them parallely on multiple EC2 servers. We don't have to establish any dedicated QA lab as it offers a cross-browser test platform. Ultrafast Grid utilizes data caching techniques to reduce our transmission overhead for our EC2 instances. Finally, multiple viewpoint screenshots are taken using its CLI utility & Eyes SDK in the application driver as part of our retention activity.
Mounika C.
About Applitools
Applitools helps deliver digital perfection through its advanced Visual Testing Platform, powered by Visual AI. Applitools Test Cloud, which consists of Applitools Eyes and the Ultrafast Test Grid is the most advanced testing platform available for engineers and testers looking to write faster, more accurate, and more resilient tests. In order to catch visual bugs, Applitools adds “Eyes” to automated scripts to view as a human eye would and avoid false positives; this is done by taking a screenshot of the application when it’s in its desired state, and then taking a new screenshot every time the test is executed. The screenshots from the regression run are compared against the approved screenshot. If any meaningful differences are detected, the test fails. Our Visual AI technology transforms how organizations approach quality by ensuring web and mobile applications appear and operate exactly as designed across any device, browser, OS, or native application. Applitools is fast, quick to integrate with any DevOps environment, easy to use by anyone on the team, and scalable to any size organization looking to increase speed and quality with every release - an outcome necessary to compete in today’s challenging business environment.
Most popular feedback for Verint
Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.
Jeff B.
About Verint
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
Applitools reviews
"Great support and quick resolving for any problems we have" What do you like best about Applitools? First place: amazing support and commitment from the Applitools guys. The visual testing part of Applitools is very easy and natural to use and you don't need to be a technical expert in order to use it. There are new features which are very usefull - UFG and Visual locators are something we are exploring right now and they could resolve some of our issues. Review collected by and hosted on G2.com. What do you dislike about Applitools? I would like to see more examples in the documentation - for example the visual locators was not extensive enough IMO and we needed more support from Applitools side. I would like to see password expiration for the site so we ensure that the people don't use the same password everywhere and it stays years. Same would help us ensure that people who are not in the company will lost their access if they were not removed from the dashboard. Review collected by and hosted on G2.com. What problems is Applitools solving and how is that benefiting you? We have two main issues - one related to normal visual testing, where Applitools is doing grate job, and now it gives even more with UFG where we can have cross browser/platform check as well. The other problem we have is not web native applications which can't use Selenium or any other web testing framework just because we don't have DOM tree and it is just canvas hiding everything. Here Applitools is replacing our current implementation which is with sikulix and it is much easier for usage and maintenance.
- Milen S.
"A must have tool for intelligent visual testing!" What do you like best about Applitools? once you have applitools set up, it's invaluable for reliable visual testing across browsers. we use cypress, so being able to fill the cross-browser gap left for safari; applitools gives us a lot more confidence for releasing! Review collected by and hosted on G2.com. What do you dislike about Applitools? as a tool, it's pretty complex, so it requires a lot of initial set-up, adjusting tests and learning how to use applitools to the fullest. it is also pretty slow, taking around 100 seconds for a simple test because of the amount of work going on in the background. A lot of this can be fixed with more tests and more parallel tests, but this costs more money; and the applitools is NOT cheap, making it very difficult to use it in its most efficient without paying a lot of money. Review collected by and hosted on G2.com. Recommendations to others considering Applitools: It's the best tool I've ever used for visual automation testing! Review collected by and hosted on G2.com. What problems is Applitools solving and how is that benefiting you? being able to test our applications visually, across all browsers and versions, all within our current testing tool; which is really impressive! it allows us to use the same pipelines and release knowing that we have covered functionality in all browsers.
- Jay O.
"Innovative testing requires innovative tools" What do you like best about Applitools? The simplicity of use, in addition to the number of features they support is also a big plus, along with the huge number of frameworks they offer and the fast support from their side Review collected by and hosted on G2.com. What do you dislike about Applitools? The documentation is a little bit hard to read and use, maybe more structured and detailed one, as are the rest of the tools will be very helpful because for a new starter, lacking of tutorials in combination with that is not a good option Review collected by and hosted on G2.com. What problems is Applitools solving and how is that benefiting you? In my company Applitools is not used only as a Visual testing tool, it is also used for navigating through the screen via the pictures(or locators). The last can be quite handy if there is no other way to move the cursor around the screen via the automation
- Delcho D.
Verint reviews
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
Pros & cons
Applitools
| Pros |
|---|
| Super useful in visual regression |
| You don’t need to care the complicated steps like traditional visual regression |
| I have been using the Applitools for more than 2 years now, I must say over the time Applitools has made fantastic progress in terms of performance and features |
| There is no other visual validation tool that can give you the confidence level as Applitools |
| This is an awesome tool to have. |
| Cons |
|---|
| I did not applied the tool in any real world problem, just on a contest |
| Need more examples for Javascript implementation |
| TestResult object behave differently with a check failed, this leads more coding to generate custom reports |
| Difficult to understand Javascript documentation. |
Verint
| Pros |
|---|
| Agent User abilty to view and remain in adherence |
| Call management |
| ability to tag and file calls |
| Organized and User friendly Speech Analytics user space |
| Cons |
|---|
| Speech transcription Exporting |
| Speech voice recognition and need for tuning |
| Ability to export and talk to other platforms like Tableau |
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