Avoma vs Facebook Messenger

"Avoma has helped us immensely as an organization" What do you like best about Avoma? We've been using Avoma for the past year - it seamlessly records and transcribes every meeting that our organization has. It has enabled us to be more transparent as an organization and saved us countless hours in terms of documentation and follow-up. In numerous ways, Avoma has helped us eliminate misunderstandings on our clients needs & desires - and quickly unlock value by looking at conversational trends between clients and prospects in relation to our products and services. Review collected by and hosted on G2.com. What do you dislike about Avoma? Like any tool providing conversational analysis right now, sometimes Avoma's transcripts don't capture the right speaker or the nuanced use of language. However, we've seen constant improvement in the product - and as these technologies evolve I expect that this will continue to improve. Review collected by and hosted on G2.com. What problems is Avoma solving and how is that benefiting you? The challenge we had was providing ongoing recording and transcription of calls for our own purposes, but also for our clients who wanted such a record, particularly when we were providing education or insights into our findings during a program evalution. Avoma has helped us do that seamlessly and without thinking about having to hit record, obtain a transcript, generate notes, and then share them with the client.

- Bryan S.

"Excellent video call recording software" What do you like best about Avoma? It's just really easy to find the important points of a long meeting. Notes you make during the meeting are time-stamped so you can find the moment a particular note was taken. Being able to search for a words on the transcript makes it breathtakingly easy to find any point in the conversation. This tool has revolutionised the effectiveness of our company meetings. Review collected by and hosted on G2.com.

- Scott W.

"Like a superstar athlete, you need to review your game film" What do you like best about Avoma? I love using Avoma. It is amazing being able to go back and watch my calls again to make sure I catch everything a customer is saying. It also helps me to review what I said (I use the phrase "you know" WAY more than I ever thought I did. It has also been helpful taking over accounts for previous reps so I can see the previous conversation that way I do not go into a call blind. I also like how I can take the call to my manager for coaching support, feedback, and ask them what they would have done differently.

- Zachary P.

Problems with connectivity issues when both parties, over video call, have excellent wi-fi connections: During the call one or both individuals will have difficulties hearing the other. As in, someone is talking but not a word is heard. As this is the only app I know of, so far, that is socially integrated with the ability to share screens, it creates a lot of frustration. This only occurred with the last update, please resolve, we've uninstalled and reinstalled to no avail.

- Kelsey Meyer

I find the app very useful but there's a huge bug to be fixed. I have an android and the issue is with the bubbles interfering with other apps working properly once the bubble has popped up while using the keyboard in the other apps. A message about the app not being optimized for Android pops up. Then I have to restart my phone because I can no longer navigate my other apps due to freezing up. Please fix this.

- Sarah Beth Watson

New problem: group video chats effects don't go away once you turn them off, and 95% of the effects don't work when chosen. If you've scrolled to an earlier conversation, if your phone goes from portrait to landscape it will put you at the recent message in the convo, losing your place and having to start over. New issue: on Android, switching to landscape mode in video chat does not rotate the user's camera. I'm 90 degrees sideways. Happens every time.

- Evan D'Orazio