Avoma vs Google Chat

"Avoma has helped us immensely as an organization" What do you like best about Avoma? We've been using Avoma for the past year - it seamlessly records and transcribes every meeting that our organization has. It has enabled us to be more transparent as an organization and saved us countless hours in terms of documentation and follow-up. In numerous ways, Avoma has helped us eliminate misunderstandings on our clients needs & desires - and quickly unlock value by looking at conversational trends between clients and prospects in relation to our products and services. Review collected by and hosted on G2.com. What do you dislike about Avoma? Like any tool providing conversational analysis right now, sometimes Avoma's transcripts don't capture the right speaker or the nuanced use of language. However, we've seen constant improvement in the product - and as these technologies evolve I expect that this will continue to improve. Review collected by and hosted on G2.com. What problems is Avoma solving and how is that benefiting you? The challenge we had was providing ongoing recording and transcription of calls for our own purposes, but also for our clients who wanted such a record, particularly when we were providing education or insights into our findings during a program evalution. Avoma has helped us do that seamlessly and without thinking about having to hit record, obtain a transcript, generate notes, and then share them with the client.

- Bryan S.

"Excellent video call recording software" What do you like best about Avoma? It's just really easy to find the important points of a long meeting. Notes you make during the meeting are time-stamped so you can find the moment a particular note was taken. Being able to search for a words on the transcript makes it breathtakingly easy to find any point in the conversation. This tool has revolutionised the effectiveness of our company meetings. Review collected by and hosted on G2.com.

- Scott W.

"Like a superstar athlete, you need to review your game film" What do you like best about Avoma? I love using Avoma. It is amazing being able to go back and watch my calls again to make sure I catch everything a customer is saying. It also helps me to review what I said (I use the phrase "you know" WAY more than I ever thought I did. It has also been helpful taking over accounts for previous reps so I can see the previous conversation that way I do not go into a call blind. I also like how I can take the call to my manager for coaching support, feedback, and ask them what they would have done differently.

- Zachary P.

This replacement for Hangout and Allo is sub par at best. I can't manually delete messages like I can with any other app. I also have to manually open each image one at a time to both send and view instead of selecting multiple to upload or swiping between images that were sent. This feels like a junior ancillary project from Google instead of a well fleshed out and developed app. It's predecessors we're superior. That being said, I do like the ability to multi emoji react to a message.

- Alex

Nice update for Google Hangouts which is going away at any time. Hangout's used to be nearly an all in one for communication, but Google stripped a lot of the functionality for no particular other than they were introducing other apps that ended up dying on the vine. This is the replacement. Fairly basic, functional and the UI is slightly better than Hangout's. I hope Google continues to work with it instead of letting it go after 6-12 months. Right now I like it.

- Rob W

Again, updates have fixed nothing about this terrible app. Stay away from this if you have any other alternatives. Very buggy and dropped notifications. Unable to go direct video call in app, requires a separate app. Too much friction. Unable to open URLs in a separate browser, links open up in the app, which is a dumb idea.

- Hoanglong Nguyen