Avoma vs Trilian

"Avoma has helped us immensely as an organization" What do you like best about Avoma? We've been using Avoma for the past year - it seamlessly records and transcribes every meeting that our organization has. It has enabled us to be more transparent as an organization and saved us countless hours in terms of documentation and follow-up. In numerous ways, Avoma has helped us eliminate misunderstandings on our clients needs & desires - and quickly unlock value by looking at conversational trends between clients and prospects in relation to our products and services. Review collected by and hosted on G2.com. What do you dislike about Avoma? Like any tool providing conversational analysis right now, sometimes Avoma's transcripts don't capture the right speaker or the nuanced use of language. However, we've seen constant improvement in the product - and as these technologies evolve I expect that this will continue to improve. Review collected by and hosted on G2.com. What problems is Avoma solving and how is that benefiting you? The challenge we had was providing ongoing recording and transcription of calls for our own purposes, but also for our clients who wanted such a record, particularly when we were providing education or insights into our findings during a program evalution. Avoma has helped us do that seamlessly and without thinking about having to hit record, obtain a transcript, generate notes, and then share them with the client.

- Bryan S.

"Excellent video call recording software" What do you like best about Avoma? It's just really easy to find the important points of a long meeting. Notes you make during the meeting are time-stamped so you can find the moment a particular note was taken. Being able to search for a words on the transcript makes it breathtakingly easy to find any point in the conversation. This tool has revolutionised the effectiveness of our company meetings. Review collected by and hosted on G2.com.

- Scott W.

"Like a superstar athlete, you need to review your game film" What do you like best about Avoma? I love using Avoma. It is amazing being able to go back and watch my calls again to make sure I catch everything a customer is saying. It also helps me to review what I said (I use the phrase "you know" WAY more than I ever thought I did. It has also been helpful taking over accounts for previous reps so I can see the previous conversation that way I do not go into a call blind. I also like how I can take the call to my manager for coaching support, feedback, and ask them what they would have done differently.

- Zachary P.

It has great potential. It has some places where it needs improvement. Let me begin with saying I use it almost daily as communications between my desktops, phone, tablet, and laptop. Sometimes it tells you you are online but you aren't. It is hit and miss (mostly miss) for sending pictures. There is no way to see who else has Trillian to be able to enlarge your circle of friends. Bottom line, if you need something basic this is great but if you need something more than just the basics, no

- Pam

Photos taken with the photo app frequently are in the wrong orientation when I try to send them, despite being correct in the phone's gallery app. Discord and Messenger don't do this even if I send the exact same photo. Also signed out frequently even though it's set not to turn off with battery optimization, meaning that I can't just share using the Android menu half the time. I have to go back and do it again. Please fix!

- Rachel C. (Kairuka)

I like the app. I've been using it for about 2 years and I purchased a lifetime subscription. Recently, after an app update, I've been having a problem with the notification features in the app (I use an Android phone and no longer get notifications for messages). I've contacted Customer Support several times over the past approximately 4 weeks and have gotten no response.

- D Callahan