backdocket vs DocStar ECM

Side-by-side comparison of features, reviews, pricing and more

backdocket

Category: Documentation Tool
Industries: Business, Marketing, Legal Files

Pricing

Pro

$8 /mo/user

DocStar ECM

Category: Documentation Tool
Industries: Marketing, Education, Business, Financial

Pricing

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20M+ Downloads
5/5

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backdocket reviews

We have been using it for almost a year now and don't have any regrets about switching over.

- Margo G. Paralegal

The customer service is AMAZING. These people care whether the software is meeting your unique needs. They respond quickly and have tons of VIDEOS to walk you through what you don't know, so you don't have to waste valuable time calling a tech person or googling what to try.

- Breila F. Attorney

Backdocket has allowed me with single touches of a button to access, manage and efficiently work on a client's file. It's a one stop shop and I don't have to juggle opening different programs to look for something in a client's file. It's all managed in one easy access file.

- Monique H. Paralegal

DocStar ECM reviews

Very happy overall and would purchase it again if needed.

- Carol D. Accounting

Nice document management, Can be granular with workflows but there is no documentation on workflow creation. This is probably a push to sell professional services

- Zach F. System Administrator

Storage of paper documents in the office is gone. We down sized the office. We were completely ready to go to remote working, no shut down.

- Dennis L. System manager

Pros & cons

backdocket

Pros
We have been using it for almost a year now and don't have any regrets about switching over.I love everything about Backdocket
It is so user friendly and very easy to learn
It helps me to manage client files efficiently.

Cons
Currently, the software does not have email integration, but it is on the roadmap for inclusion soon
This may already be a feature that I have not learned to properly utilize yet, but file sharing via link

DocStar ECM

Pros
The thing that has made DocStar helpful at all has been the fact that our accounting team created detailed tutorials for staff use
DocStar is good for those who don't work with expense reports often as it is very baseline as far as advancements go
Very satisfied with the system and would highly recommend
The software is helpful in data management, file sharing, document workflow and many more
Software is browser support and easy to access from any system."

Cons
Everything was processed and handled manually, causing dozens of hours of work every week, errors and delayed approvals and payments, all leading to additional expenses
There are some functionality gaps but they would apply to only the largest of companies
I've got no real complaints with the product
Most of what I encountered are experiential things
They keep charges in Y that would have already been paid as part of X
Double-dipping
Their accounting team is inflexible and will refuse to work with you to resolve the problem
This was 4 months ago and they still have not come through with the request
Probably a way to get people to pay for professional services."

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