backdocket vs Trainual

Side-by-side comparison of features, reviews, pricing and more

backdocket

Category: Documentation Tool
Industries: Business, Marketing, Legal Files

Pricing

Pro

$8 /mo/user

Trainual

Category: Documentation Tool
Industries: Marketing, Business

Pricing

Build

$49.00

Per Month

Train

$99.00

Per Month

Scale

$199.00

Per Month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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backdocket reviews

We have been using it for almost a year now and don't have any regrets about switching over.

- Margo G. Paralegal

The customer service is AMAZING. These people care whether the software is meeting your unique needs. They respond quickly and have tons of VIDEOS to walk you through what you don't know, so you don't have to waste valuable time calling a tech person or googling what to try.

- Breila F. Attorney

Backdocket has allowed me with single touches of a button to access, manage and efficiently work on a client's file. It's a one stop shop and I don't have to juggle opening different programs to look for something in a client's file. It's all managed in one easy access file.

- Monique H. Paralegal

Trainual reviews

Great! I am older and less tech savvy then many of my colleagues but find Trainual easy to comprehend and use

- Barbara D. Accounts Receivable Specialist

Overall, our company would not have experienced the fast-paced growth we have today without the Trainual platform. The ease of use and practicality has increased our efficiency and quality of work from new hires.

- Eizabeth Z. Director of Marketing

Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members. One example is that the user screen is totally different from the administrators screen; it was extremely difficult to teach someone how to use new software when the page looks totally different from what had been working on. I reached out and got on a call and then figured out this was not even possible unless everyone had editor's rights under "Contributor." This has made using this program very challenging and kind of a waste of our time. The customer service has responded quickly to my messages, but a lot of the issues we've had were not able to be fixed. A couple of them were glitches with the system or were added to a list to be worked on in the future.

- Kerstin H. Legal and Marketing Intern

Pros & cons

backdocket

Pros
We have been using it for almost a year now and don't have any regrets about switching over.I love everything about Backdocket
It is so user friendly and very easy to learn
It helps me to manage client files efficiently.

Cons
Currently, the software does not have email integration, but it is on the roadmap for inclusion soon
This may already be a feature that I have not learned to properly utilize yet, but file sharing via link

Trainual

Pros
Besides the software I really appreciate the podcasts and virtual classes that help businesses to be their best selves
Trainual seemed like the perfect fit for training our employees across departments
We only got it half implemented before adopting some other tools, but I loved the start to it
Great overall experience fantastic tool that has helped streamline our hiring and training processes
They have supported us throughout the process
When you have a great product and an even better team supporting it, great things happen."

Cons
What about definition matching or something else more interactive than multiple choice
And I wish you could turn off the feature where it shows the User what they got wrong
And the "essay" exams are NOT FUNCTIONAL because there is no way for the Administrator to review and approve the submissions
It just says 100% no matter what they write
The only issues I have is logging in sometimes it lags for a long time and I usually have to refresh it
Acquiring all their credentials and having to log in individually as them, is a pain."

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4.6/5

20M+ downloads

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