Backlog vs Front

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Backlog

Category: Task Management Tool

Industries: Productivity, Marketing, Business

Pricing

Starter Plan

$ 35

Per month for 30 users

Standard Plan

$ 100

Per month for unlimited users

Premium Plan

$ 175

Per month for unlimited users

Front

Category: Task Management Tool

Industries: Education, Business

Pricing

Starter

$19.00 1 user/month

Growth

$49.00 1 user/month

Scale

$99.00 1 user/month

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Most popular feedback for Backlog

We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately.

Ivan B.

About Backlog

Backlog is the all-in-one online bug tracking tool for task management, version control, and bug tracking. Along with a suite of task management features, such as subtasks, custom statuses and Kanban boards, the platform provides a consistent way for teams to report bugs and manage code repositories. Backlog enables pull requests, merge requests, and branches, and you have the option to use Git or SVN to manage code alongside bug tasks.

Most popular feedback for Front

The rule functionality is my favorite part about Front. It's allowed me to automatically delegate emails that are not relevant to me to the appropriate party, automatically archive senders who do not allow an unsubscribe option, and tag items like News and Receipts that are not immediately actionable and remove them from the inbox.

Alexandra B.

About Front

Work happier and more productively with Front. Save time with powerful, flexible automations and shortcuts. Collaborate efficiently within and across teams with message assignments, comments, and internal draft sharing. With Front, your inbox finally works for you, and there's no need to train your team on a new tool. Front looks and feels like email, so it's fast to set up and easy to jump in and start working right away.

Backlog reviews

The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.

- Akhilesh M. Software Test Engineer

using for issue tracking, and regular meeting agenda / minutes at WIKI space.

- Yongjin L. Commercial Pre-Sales

Sometimes it goes down and it won't respond once between my work it stops working. it happend to me in the mid of the project it goes down and i was not able to send report.

- M Aleem J. LEAD QA

Front reviews

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

- Marjolaine L. Co-founder

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

- Felipe P. Team Lead TechOps

Overall great product, really happy with the exception of the email nesting

- David D. Owner

Pros & cons

Backlog

Pros
We appreciate Nulabs for providing us their platform for supporting our team in our product development, And would definitely would be recommend Backlog
This is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what
It really helped me to make my projects live and faster than before using this great tool
It's definitely made our clients more satisfied with our service that we're now able to better keep track of, and respond to, the bugs and issues they raise
It has good functionality for setting deadlines, tagging people, and notifications."
Cons
When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line
Github has this feature
I have trouble verifying who committed the code when viewed on the git tool of the Backlog
I miss adding more pictures to describe a bug, and possibly tagging and editing the placed images
I find it frustrating to changing Status only after creating the task."

Front

Pros
The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails
It has a number of very good features for helping teams work together for sales and support
The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible
I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues
I love that we all have access to see communication between our customers and our sales representatives
Everything is documented and in easy access."
Cons
Because of the way we work, we copy and paste the text of the sent e-mail in our other systems
This delay, especially when one sends many e-mails, is particularly annoying
There are a couple niche, specific limitations that we have that we have to build workarounds for
Honestly can't think of a major pain for our use case
Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds
Front has tagging, but I have found that I still miss using folders
Plugin is a little bit confusing
Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line."

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