BambooHR vs Freshworks
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Sir Richard BransonMost popular feedback for BambooHR
Excellent experience and great customer support.
Kim G.
About BambooHR
BambooHR is an online HR system for small and medium-sized businesses. The cloud-based system offers integrated payroll, applicant tracking (ATS), onboarding tools, e-signatures, time-off tracking, and performance management, with reporting and a mobile app for employees. BambooHR simplifies HR data management to help HR teams become more effective, more efficient, and more human.
Most popular feedback for Freshworks
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.
Alex Bookless
About Freshworks
Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.
BambooHR reviews
I love Bamboo! Very happy with it, and excited to see what the future holds.
- Sarah M.
I haven't had any negative remarks from employees or managers about BambooHR; I think it excels in almost every category for an HRIS.
- Ryan R.
BambooHR has proved to be a fantastic product that is well suited to manage all HR data. From hiring, onboarding, analytics and reporting, off boarding, attendance tracking and many more functionalities. I love every single experience i have had with this product.
- Pauline K.
Freshworks reviews
“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
- Vishal Gupta, Head of Product, PhonePe
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
- Alex Anheuer, Manager Workplace Services, Payvision
"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.
- Richard S.
Pros & cons
BambooHR
| Pros |
|---|
| Mapping out the company's organizational chart |
| Easy to see information in profile |
| Allowing employees to see who is out for the day |
| Cons |
|---|
| Making the calendar of those who are out a bit easier to read |
| Adding an attendance feature for employees |
| A section that features employees' birthdays. |
Freshworks
| Pros |
|---|
| Nice looking status page that is easily configurable and should suit almost any situation |
| The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet |
| Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. |
| Cons |
|---|
| Its costs are high |
| It was a bit difficult to adapt to but now I manage it very well |
| Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. |
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