BenchmarkONE vs Freshworks

Side-by-side comparison of features, reviews, pricing and more

BenchmarkONE

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Online Support - Free

Quickstart $199 included with Pro Plan

Agency - $399 included with agency plan.

Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Request for a Quote

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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BenchmarkONE reviews

Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects.

- George G.

Customer service was very responsive and helpful.

- Trisha G.

BenchmarkONE enables me to save the maximum amount of time during prospecting. Through BenchmarkONE we've been able to spend our precious time going after authentic leads instead of chasing ghosts. It does a beautiful job by assisting in the automation of email prospecting. Targeted phone calls can be made following up on emails. So, a targeted approach can be used for reaching out to the clients.

- Anvika L.

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Pros & cons

BenchmarkONE

Pros
Ease of implementation and use
Affordability
Functionality

Cons
Some of the design templates and tools leave a little to be desired
The reporting functionality is a bit clunky and not as user intuitive, harder to customize
Suggested workflow would help

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

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Speechify is the #1 audio reader in the world

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4.6/5

20M+ downloads

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