Birdeye vs Merchant Centric

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Birdeye

Category: Social media Tool

Industries: Marketing, Social Media, Business

Pricing

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Merchant Centric

Category: Social media Tool

Industries: Social Media, Marketing Business

Pricing

Please contact Merchant Centric for a free brand analysis, demo and pricing details.

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Most popular feedback for Birdeye

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Birdeye

Birdeye Reviews is an online review management software that allows you to solicit, respond, and amplify reviews. It connects to your CRM/PMS system and sends out automated review requests. See all your reviews across Google, Facebook and 200+ sites in one workspace and auto-respond to reviews at scale. Amplify your reviews across search, social, paid ads, and your website. Assign negative reviews to team members for corrective action.

Most popular feedback for Merchant Centric

Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive. Something else I noticed is that the mobile support also works well, this is usually an issue with software like this.

Jelle D.

About Merchant Centric

Get meaningful insights from your customer feedback and discover actionable insights that drive satisfaction and sales! Find out what tens of thousands of other businesses use to build their reputation, attract customers and grow their brand. The C-Suite will enjoy how this brings together Marketing, Operations, and Finance at all levels.

Birdeye reviews

Birdeye has allowed us to increase our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.

- Brandon Dowdy-Ernst Chief Experience Officer

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.

- Dr. Bradley Wilkinson, DDS Wilkinson Bradley W DDS

We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!

- Alan Kronhaus, M.D. Doctors Making Housecalls by Eventus WholeHealth

Merchant Centric reviews

I have had nothing but positive experiences with MerchantCentric. Every single person I have ever engaged with on the platform has been nothing but professional and courteous. I know that they will have no problem helping people and extending our company's brand voice and ethics to online reviewers.

- Tyler M. Social Media Specialist

Overall, this has been a great tool to consolidate communications as well as streamline data analysis. I would recommend 10/10.

- Martin B. vp of operations

Unorganzied management. No one checked if i was all set.

- al g. Franchisee

Pros & cons

Birdeye

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Merchant Centric

Pros
This company does great work and provides information that is necessary to carry on a successful business
I have had nothing but positive experiences with MerchantCentric
Every single person I have ever engaged with on the platform has been nothing but professional and courteous
MerchantCentric has saved me countless hours of review monitoring and I am so glad we chose to use it
Working with Merchant Centric and their software provides us with peace of mind
Our franchisees are very happy with the services that MC provides, which makes us very happy."
Cons
The only downside of this software is the lack of self service SEO/reputation management
All changes to your business must be done through your account rep
I do think that some of the responses to the customers can be more vague and need to be more personable
While working in a high stress area, it seems almost negative to see it and say "no matter how hard you're working, everyone else is doing better
Sometimes the whole Yelp review does not show up
It cuts off and leaves you with a."

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