Birdeye vs Otterfish

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Birdeye

Category: Social media Tool

Industries: Marketing, Social Media, Business

Pricing

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Otterfish

Category: Social media Tool

Industries: Social Media, Marketing Business

Pricing

Otterfish has 3 pricing editions, from $0 to $49.99. A free trial of Otterfish is also available

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Most popular feedback for Birdeye

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Birdeye

Birdeye Reviews is an online review management software that allows you to solicit, respond, and amplify reviews. It connects to your CRM/PMS system and sends out automated review requests. See all your reviews across Google, Facebook and 200+ sites in one workspace and auto-respond to reviews at scale. Amplify your reviews across search, social, paid ads, and your website. Assign negative reviews to team members for corrective action.

Most popular feedback for Otterfish

I am learning how to track and grow an audience on social media. I am learning about who my audience really is and what content they engage with where sometimes I've made assumptions that aren't based on data. It's the very start of my journey but I can see the value and am excited to start seeing some more results.

Lucy D.

About Otterfish

Otterfish is an end to end branded content management tool. Built especially for brands, agencies and talent agencies Otterfish will be a one stop shop that will create efficiencies around the administrative side of briefing, approval of content, generating contracts, running and reporting on infleuncer campaigns.

Birdeye reviews

Birdeye has allowed us to increase our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.

- Brandon Dowdy-Ernst Chief Experience Officer

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.

- Dr. Bradley Wilkinson, DDS Wilkinson Bradley W DDS

We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!

- Alan Kronhaus, M.D. Doctors Making Housecalls by Eventus WholeHealth

Otterfish reviews

I still plan to use Otterfish in the future, but their customer service really amazed me so far. They're always willing to help. Overall, I'm satisfied with my experience with Otterfish so far.

- Jamila B. Travel writer/ online travel accessories shop

Game changing. I won't run single ads, boosted posts or try using Ads Manager ever again. Thanks Otterfish!

- Trevor T. Founder

to have to change all images to a fixed ratio is a real hassle

- Savvy S. owner

Pros & cons

Birdeye

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Otterfish

Pros
1
I really like the way each process makes sense for someone like me who doesn't really know what they're doing in marketing on social media
2
I've been able to build ads that look professional and it took me about 5mins
That's awesome! 3
It's cool and fun to be able to run ads against each other to see which one does best
I have even been able to test different audiences which is an eye opener compared to Facebook 4
Everything is easy
This is a side business for me so it's good that everything is super easy and simple to do.
Cons
I'd like to be able to have some stock Images to play around with
I've spoken with their support team who do say this is coming soon.

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