Bizible vs Freshworks

Side-by-side comparison of features, reviews, pricing and more

Bizible

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Bizible reviews

My overall experience has been incredible. The product is awesome and the team at Bizible is super responsive and hands on when I have an issue.

- Laura E.

I would highly recommend it. It's a leading software in its industry.

- Talmage E.

Helped us understand where our leads were coming from including adword data to our CRM.

- Lisa T.

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Pros & cons

Bizible

Pros
Providing insight into the behaviors of prospects and clients
Allowing us to choose the attribution model that works best for our organization
Giving us data to show which campaigns and efforts were making an impact during the buying cycle

Cons
We could only look at activity at the contact level, but we really wanted to be able to see activity at the account level
The ROI dashboard could be a little more user-friendly with easier filtering functionality
It would be great if they had more integrations so we could get a more holistic view across all efforts, but that is most likely in the works.

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

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4.6/5

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