Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Request for a quote
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Nice bpm suite for average projects What do you like best about Bonita? It offers a good balance of feature completeness and simplicity. Review collected by and hosted on G2.com. What do you dislike about Bonita? The user interface of the process modeler is not a strong point. Review collected by and hosted on G2.com. Recommendations to others considering Bonita: If you are looking for a simple yet powerful platform for average projects, Bonita may be your choice. It offers a single module data modeling, form design, and process automation features. Version controlling may be something hard to do with it. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Bonita has helped us to execute process automation projects of average complexity. It has a low learning curve, and requirements of different process automation phases can be reached in a single module what can be handy if you have small automation teams.Victor F.
Bonitasoft supports digital operations and modernization of information systems with Bonita, an open-source and extensible platform for automation and optimization of business processes. Presented as easy to handle and integrate into heterogeneous information systems, Bonita accelerates development and deployment of process automation projects, service orchestration and application development. This is made possible by its low code capabilities, reusable components, and unified deployment on-premise and on the cloud. CIOs can confront both short-term challenges (often from requests from business teams who wish to support their business development), and the long-term challenge of modernizing IT to deliver on business needs and customer expectations. Open-source, extensible and integrated, Bonita is based on an architecture that clearly separates the process, data and user interface layers. All project team members can collaborate effectively to develop, deploy and maintain sustainable processes in line with the expectations of business users. Project governance, specific to each company, is respected by a clear separation between visual programming and coding capabilities. Each project team member can leverage their specific know-how and skills to add value. The technologies used do not require learning new languages or methods, but instead rely on commonly used components such as Java, enterprise services such as SSO and LDAP, continuous delivery, and the ability to develop in SDKs. These capabilities avoid the need for additional resources. The use of BPMN, reusable components, numerous extension points, deployment on premise or in the cloud all help guarantee rapid and agile developments. Even the most complex business processes gain visibility thanks to centralized monitoring. Traceability, execution control and reduced risk of errors allow teams to focus on optimizing and improving operational efficiency on an ongoing basis.
Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.Jeff B.
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
"Bonita Software is essential" What do you like best about Bonita? Bonita BPM provides a unique design and runtime environment for business. Review collected by and hosted on G2.com. What do you dislike about Bonita? Not is agile form capture and data processing. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Fantastic expansion, in the GUI and in the workflow connectors. It allows us to make the product meet the business requirements.
- Daniel P.
"Automation with Little Coding" What do you like best about Bonita? It enriches the automation processes with so many connectors to reach our requirement Review collected by and hosted on G2.com. What do you dislike about Bonita? Less details in the documentation for complex projects Review collected by and hosted on G2.com. Recommendations to others considering Bonita: Very good automation software. If you are newbie, It will take more time to implement a project. But if you are getting familiar with it then it is a cool automation software for most of the projects Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Use friendly UI designing and process flow diagrams helps a lot to implement a good project
- Mursina B.
"Orchestrate your processes in an elegant way with Bonita BPM" What do you like best about Bonita? It is an orchestrator of open source processes, quite good is a pretty elegant solution that allows you to define the processes within your company, you can define human tasks and automated tasks within your processes and allows you to design the flow of your application, it is based In java groove what makes it quite versatile, it has integrated tools such as bootstrap to diagram and build the necessary interfaces to bring the process to life. Review collected by and hosted on G2.com. What do you dislike about Bonita? At first the interface tends to be confusing, it has many options that at first are not locatable and intuitive within its interface, this tends to delay a bit the learning curve since it is a bit difficult to understand in principle for developers. The part of the frontend is a bit basic, of course it is a tool that is based much more on the orchestration of processes within an organization but for the front-end programmers the tools of construction of the interfaces can give a lot to be desired. Review collected by and hosted on G2.com. Recommendations to others considering Bonita: It is a very interesting tool, in constant growth that has nothing to send to Oracle BPM I think it is a tool in which you can build quite complex applications, it is vital that programmers know java to take better advantage of this application, the The strongest work would be in the part of the database architecture and the elaboration of the STORE PROCEDURES since the tool facilitates the insertion of these services. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Organizationally define the processes within your organization and identify the types of existing processes, consolidate the structure of your company, the automation of the processes is a great advantage since it helps to standardize the logical flow of the processes and helps very positively within of the organization, since this allows the reduction of the times in the processes and the labor efficiency within your organization.
- Ronald M.
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
|For our requirements|
|the tool enriches the automation processes with many available connectors|
|It provides unique design and run time features for businesses|
|Offers a complete package of simplicity and amazing features|
|For some complex projects, it has lesser details available in the document|
|For the front-end it is bit basic|
|For the Front-end programmers the tools can give a lot to be desired|
|Agent User abilty to view and remain in adherence|
|ability to tag and file calls|
|Organized and User friendly Speech Analytics user space|
|Speech transcription Exporting|
|Speech voice recognition and need for tuning|
|Ability to export and talk to other platforms like Tableau|
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