BonitaSoft vs Verint

"Bonita Software is essential" What do you like best about Bonita? Bonita BPM provides a unique design and runtime environment for business. Review collected by and hosted on G2.com. What do you dislike about Bonita? Not is agile form capture and data processing. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Fantastic expansion, in the GUI and in the workflow connectors. It allows us to make the product meet the business requirements.

- Daniel P.

"Automation with Little Coding" What do you like best about Bonita? It enriches the automation processes with so many connectors to reach our requirement Review collected by and hosted on G2.com. What do you dislike about Bonita? Less details in the documentation for complex projects Review collected by and hosted on G2.com. Recommendations to others considering Bonita: Very good automation software. If you are newbie, It will take more time to implement a project. But if you are getting familiar with it then it is a cool automation software for most of the projects Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Use friendly UI designing and process flow diagrams helps a lot to implement a good project

- Mursina B.

"Orchestrate your processes in an elegant way with Bonita BPM" What do you like best about Bonita? It is an orchestrator of open source processes, quite good is a pretty elegant solution that allows you to define the processes within your company, you can define human tasks and automated tasks within your processes and allows you to design the flow of your application, it is based In java groove what makes it quite versatile, it has integrated tools such as bootstrap to diagram and build the necessary interfaces to bring the process to life. Review collected by and hosted on G2.com. What do you dislike about Bonita? At first the interface tends to be confusing, it has many options that at first are not locatable and intuitive within its interface, this tends to delay a bit the learning curve since it is a bit difficult to understand in principle for developers. The part of the frontend is a bit basic, of course it is a tool that is based much more on the orchestration of processes within an organization but for the front-end programmers the tools of construction of the interfaces can give a lot to be desired. Review collected by and hosted on G2.com. Recommendations to others considering Bonita: It is a very interesting tool, in constant growth that has nothing to send to Oracle BPM I think it is a tool in which you can build quite complex applications, it is vital that programmers know java to take better advantage of this application, the The strongest work would be in the part of the database architecture and the elaboration of the STORE PROCEDURES since the tool facilitates the insertion of these services. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Organizationally define the processes within your organization and identify the types of existing processes, consolidate the structure of your company, the automation of the processes is a great advantage since it helps to standardize the logical flow of the processes and helps very positively within of the organization, since this allows the reduction of the times in the processes and the labor efficiency within your organization.

- Ronald M.

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.