Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tool
Industries: Communication, Marketing, Education
Category: Communication Tool
Industries: Productivity, Marketing
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Brand24 is my favorite tool for listening to my audience. I run a popular Twitter chat and use Brand24 to see who my most engaged participants are. I also use Brand24 to track the performance of marketing campaigns that I do for brands and for my own business. Brand24 also allows you to track conversations around specific keyword phrases in your industry so that you can FINALLY see those invisible and often ignored mentions of your product or service category where you can engage with potential customers who are discussing your product or service. This allows you to answer and questions and build on that know-like-and-trust factor.Ivana T.
Brand24 is a social media monitoring tool that allows you to collect real-time mentions of your brand, evaluate the results of your marketing campaign, and identify trending topics by monitoring trending hashtags. Moreover, Brand24 analyzes social media conversations and provides you with actionable analytics. Inside the dashboard, you can find metrics such as sentiment analysis, the volume of mentions, or estimated social media reach.
The best feature of SimplyCast is the dedicated support. It's fairly intuitive and easy to use. However, with most email marketing systems, if you get stuck you have to use online help. I actually have someone dedicated to helping me. And he is the best! Quick, efficient and very friendly.Prudence H.
SimplyCast is a leading provider of interactive and multi-channel communication software for organizations worldwide. The company's 360 Customer Flow Communication Platform is a feature-rich solution combining marketing automation, inbound marketing and interactive communication. With customers in over 175 countries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication.
Among many pros, I love most its analytics features and customer support. You can literally ask for anything about web monitoring, and they do that for you. And you can ask about anything else, and they still will try to help you! It's powerful, reliable, comprehensive tool. It has been used in all companies I have worked for; once I recommended it, once I decided to choose B24 and managed it, once it had already been there.
- Jakub N. Web Analyst
It's been great, I've reached out to customer support a few times over the years and they have been really quick to respond and helpful along the way.
- Lisa S. Owner
We wanted a simple system that we could use to monitor media inclusions for clients. This system is easy to use, allows for multiple users, and generates clean reports.
- Natasha L. COO
I had a few difficulties at the beginning but called them and had very helpful and friendly staff help me through it. They have since updated the software and it is even more user friendly so I don't think I would have ever encountered those problems in the first place. 100% recommend it! Fast, and efficient! Sent voice calls, automated tweets and sent SMS alerts to over 25,000
- Jenna .
Their new version is a great improvement - much easier to use. The template builder in email is pretty foolproof much better looking all round. Haven't had a chance to look into their 360 tool yet, but it looks pretty cool and haven't seen anything like it at any of the other automation companies.
- TomD .
The service is horrible. Open rates are terrible and customer service is never around. AVOID!
- Joe .
|Brand24 literally saved me from all the manual work while I was appointed as a social media reputation manager for one of our client|
|They often introduce updates, test various solutions to make the product as useful as possible for their users|
|It helps bring up any important mentions that support your service or if there were any unsatisfactory customers who wanted more|
|If you want to know what people think of your product."|
|Being unable to input individual posts to get statistics on them|
|Additionally, b24 is unable to detect spam posts|
|I have worked for crisis in social networks, I have been able to see the behavior by days to ident|
|For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible|
|Monitoring is not very precise - sometimes I receive such references that are of no use to me."|
|The best feature of SimplyCast is the dedicated support|
|Great new platform that needs more recognition|
|SimplyCast provides great training on their products and the account managers who have supported our team have been helpful|
|Great Marketing Automation or Small Businesses."|
|Upgrades tend to drop some fairly basic user features|
|We used Simplycast for around 4 years and it was torture from start to finish|
|We have also experienced a couple hiccups sending 360 Campaigns although our account manager has been available to work out the issues and solve problems with us each time|
|The service is horrible|
|Open rates are terrible and customer service is never around."|
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