Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
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“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
Love the software. My team handles upwards of 300 tasks at any given time and Brightpod has made that process more efficient and managable. Brightpod makes it easier to organize my work and track each items current status, time spent working on it, due date and more. The only thing that would make Brightpod even better would be a timer with in the program itself, ideally similar to the way Toggl manages time.Sarah R.
Project management tool which enables enterprise marketing communication through planning and tracking.
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.Maxwel B.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Great for a smaller organization managing marketing campaigns with a small internal team and freelancers/agencies. Keeps everything in one place, keeps us on track, and helps us collaborate across distances.
- Katie L. Associate Director of Internal Communications
I like that I can easily add projects and manage tasks across my team. As a leader, I can get a good idea what my team is working on and delegate tasks accordingly.
- David M. Web Design & Development Leader
I love that there is a collaboration tool like Brightpod that is so focused on marketing project details. However, I'm not aware of any integrations with accounting programs or even a CRM that would allow us to directly bill customers for billable time. Instead, we're running manual reports monthly to identify billable time by client and project. Then accounting has to invoice manually. It would be awesome if all of this could be automated!
- Kristen S. Marketing Manager
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
|The app has pretty colors|
|That is important for me as a creative professional|
|I have been using Brightpod for a while now and it is a great service|
|It helps to organize all of the components of a project|
|My time with Brightpod has been amazing so easy to manage tasks and different jobs easily with fantastic support if you ever need help|
|Brightpod is great for staying organized as a team|
|For writing projects it has been great and no one ends up writing the same piece of content because they are all so easily assigned."|
|The scrolling on the pods can be a little annoying if it's a particularly full pod|
|I've noticed tasks get duplicated for no reason|
|The customer service and reaching out ranges from ignoring you to just annoying|
|We have so many different pods that they get lost at times."|
|We are helping to solve the issues that clients get when using their websites|
|It's been a great way to keep on top of problems that are being reported|
|It is good to keep track of all the support requests that we get in|
|It's a great way to keep on top of issues reported by clients|
|Okay, so at first I was a bit upset about having to learn a new music player through Microsoft|
|But I quickly embraced the Groove and love to use it|
|It Helps me keep my sanity|
|If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."|
|I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels|
|Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket|
|There isn't an easy way to prioritize customers by spend|
|Frequent updates move features around and sometimes makes it difficult to find something that you use every day|
|Keeps things in order amongst our small team|
|I am frustrated by the KB though."|
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