Brightpod vs Userlane

Side-by-side comparison of features, reviews, pricing and more

Brightpod

Category: Project Management Tool
Industries: Marketing, Business, Fianncial

Pricing

Agency

$99

Per month

Studio

$59

Per month

Professional

$29

Per month

Userlane

Category: Project Management Tool
Industries: Marketing, Productivity, Business

Pricing

Request for a Price

20M+ Downloads
5/5

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Brightpod reviews

Great for a smaller organization managing marketing campaigns with a small internal team and freelancers/agencies. Keeps everything in one place, keeps us on track, and helps us collaborate across distances.

- Katie L. Associate Director of Internal Communications

I like that I can easily add projects and manage tasks across my team. As a leader, I can get a good idea what my team is working on and delegate tasks accordingly.

- David M. Web Design & Development Leader

I love that there is a collaboration tool like Brightpod that is so focused on marketing project details. However, I'm not aware of any integrations with accounting programs or even a CRM that would allow us to directly bill customers for billable time. Instead, we're running manual reports monthly to identify billable time by client and project. Then accounting has to invoice manually. It would be awesome if all of this could be automated!

- Kristen S. Marketing Manager

Userlane reviews

This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.

- Daniel M. Support Team Lead

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

- Anton A. Support

Scalability has also been a challenge for us, when you have lots of guides on Userlane it starts to get quite difficult to manage these, especially when you have multiple language versions.

- Anthea K. Product Manager

Pros & cons

Brightpod

Pros
The app has pretty colors
That is important for me as a creative professional
I have been using Brightpod for a while now and it is a great service
It helps to organize all of the components of a project
My time with Brightpod has been amazing so easy to manage tasks and different jobs easily with fantastic support if you ever need help
Brightpod is great for staying organized as a team
For writing projects it has been great and no one ends up writing the same piece of content because they are all so easily assigned."

Cons
The scrolling on the pods can be a little annoying if it's a particularly full pod
I've noticed tasks get duplicated for no reason
The customer service and reaching out ranges from ignoring you to just annoying
We have so many different pods that they get lost at times."

Userlane

Pros
Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers
It's fun working with the product AND their team
At least at the start, we had a really responsive and helpful Customer Success person
Their team has also done a good job reaching out to us for feedback
Big shout out to [SENSITIVE CONTENT] in particular who was so helpful."

Cons
But in that specific case, every position was basically bad
We had to schedule a call with support to solve the problem
We don't have a huge number of users, and it's difficult to filter out internal users, which makes interpreting the usage analytics rather difficult
The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue
In rare cases the editor stops working while you are in the middle of creating a guide, which can be frustrating."

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