Brightpod vs Userlane
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Sir Richard BransonMost popular feedback for Brightpod
Love the software. My team handles upwards of 300 tasks at any given time and Brightpod has made that process more efficient and managable. Brightpod makes it easier to organize my work and track each items current status, time spent working on it, due date and more. The only thing that would make Brightpod even better would be a timer with in the program itself, ideally similar to the way Toggl manages time.
Sarah R.
About Brightpod
Project management tool which enables enterprise marketing communication through planning and tracking.
Most popular feedback for Userlane
The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.
Mark E.
About Userlane
With Userlane you get powerful, yet easy-to-use training solution. Guide and interact with your users directly in the software application, provide them with the information they need to accomplish their tasks quickly. With in-app guides you enable every employee to be fully operative and productive, while you improve routine operations, save time and training costs.
Brightpod reviews
Great for a smaller organization managing marketing campaigns with a small internal team and freelancers/agencies. Keeps everything in one place, keeps us on track, and helps us collaborate across distances.
- Katie L. Associate Director of Internal Communications
I like that I can easily add projects and manage tasks across my team. As a leader, I can get a good idea what my team is working on and delegate tasks accordingly.
- David M. Web Design & Development Leader
I love that there is a collaboration tool like Brightpod that is so focused on marketing project details. However, I'm not aware of any integrations with accounting programs or even a CRM that would allow us to directly bill customers for billable time. Instead, we're running manual reports monthly to identify billable time by client and project. Then accounting has to invoice manually. It would be awesome if all of this could be automated!
- Kristen S. Marketing Manager
Userlane reviews
This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.
- Daniel M. Support Team Lead
Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.
- Anton A. Support
Scalability has also been a challenge for us, when you have lots of guides on Userlane it starts to get quite difficult to manage these, especially when you have multiple language versions.
- Anthea K. Product Manager
Pros & cons
Brightpod
| Pros |
|---|
| The app has pretty colors |
| That is important for me as a creative professional |
| I have been using Brightpod for a while now and it is a great service |
| It helps to organize all of the components of a project |
| My time with Brightpod has been amazing so easy to manage tasks and different jobs easily with fantastic support if you ever need help |
| Brightpod is great for staying organized as a team |
| For writing projects it has been great and no one ends up writing the same piece of content because they are all so easily assigned." |
| Cons |
|---|
| The scrolling on the pods can be a little annoying if it's a particularly full pod |
| I've noticed tasks get duplicated for no reason |
| The customer service and reaching out ranges from ignoring you to just annoying |
| We have so many different pods that they get lost at times." |
Userlane
| Pros |
|---|
| Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers |
| It's fun working with the product AND their team |
| At least at the start, we had a really responsive and helpful Customer Success person |
| Their team has also done a good job reaching out to us for feedback |
| Big shout out to [SENSITIVE CONTENT] in particular who was so helpful." |
| Cons |
|---|
| But in that specific case, every position was basically bad |
| We had to schedule a call with support to solve the problem |
| We don't have a huge number of users, and it's difficult to filter out internal users, which makes interpreting the usage analytics rather difficult |
| The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue |
| In rare cases the editor stops working while you are in the middle of creating a guide, which can be frustrating." |
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