BrowserStack vs Verint

Side-by-side comparison of features, reviews, pricing and more

BrowserStack

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Desktop - $29 per month

Desktop and Mobile - $39 per month

Team - $125 per month

Verint

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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BrowserStack reviews

Test websites & experiments without needing lots of devices / browsers / operating systems Tests on REAL devices, rather than just simulated A few times we've seen bugs that we've not been able to replicate with that actual device, but this has been quite rare

- Lee Preston

It's easy to use it to test web pages and applications for code error, adaptability, and responsiveness. It saves cost by eliminating the need to invest in computers and mobile devices. Great for cross platform browsing and it supports all the major browsers. The Chrome extension is useful for testing apps running locally. It uses a lot of system resources when in operation. It can be slow at times. It's pricey.

- Frank Emerson

Lots of devices available. Easy to manage. Transparent pricing plans. The price is huge compared to the competitor. Support resolution is a little bit slow even before COVID. Mobile devices are not available in all variants.

- Ebin Elias

Verint reviews

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

Pros & cons

BrowserStack

Pros
Available mobile devices
Available web browser options
Available options to upload software

Cons
Inspection mode for spying metadata
Using inspect network traffic while running an application
Integrating with appium for smooth gesture movements, especially with iOS devices

Verint

Pros
Agent User abilty to view and remain in adherence
Call management
ability to tag and file calls
Organized and User friendly Speech Analytics user space

Cons
Speech transcription Exporting
Speech voice recognition and need for tuning
Ability to export and talk to other platforms like Tableau

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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