buffer vs Birdeye

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buffer

Category: Social media Tool

Industries: Marketing, Seo, Busines/Productivity

Pricing

Essentials

$5/month

Per channel

Team

$10/month

Per channel

Agency

$100/month

For 10 channels

Birdeye

Category: Social media Tool

Industries: Marketing, Social Media, Business

Pricing

Contact for a Quote

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Most popular feedback for buffer

Appearances are the best to integrate a good social media team to get sales, this software gives us a bit of that and contributes to social media management. It is extremely solid and has a very competitive interface. The price is highly accessible and without a doubt, it works wonders. It is highly recommended to easily manage the social networking accounts of your clients or company.

Marcel N.

About buffer

Buffer is an intuitive, streamlined social media management platform trusted by brands, businesses, agencies, and individuals to help drive meaningful engagement and results on social media. Buffer is a team of real people, aligned with common values. Being a Buffer customer should feel like you have a whole team of people cheering for you. We want to see you succeed on social!

Most popular feedback for Birdeye

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Birdeye

Birdeye Reviews is an online review management software that allows you to solicit, respond, and amplify reviews. It connects to your CRM/PMS system and sends out automated review requests. See all your reviews across Google, Facebook and 200+ sites in one workspace and auto-respond to reviews at scale. Amplify your reviews across search, social, paid ads, and your website. Assign negative reviews to team members for corrective action.

buffer reviews

Compared to what we were using before, the notifications are more accurate and it’s so much easier to interact and comment back.

- BRYANNA-NICOLE EVANS, Social Media Manager

Buffer saves us, literally, hours and in turn helps us spread our message even further.

- Joe Loria Content Manager

Buffer makes it easy for us to monitor all of our engagement and strengthen the connection with our audience.

- Rodrigo Hyago Social Media Content Manager

Birdeye reviews

Birdeye has allowed us to increase our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.

- Brandon Dowdy-Ernst Chief Experience Officer

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.

- Dr. Bradley Wilkinson, DDS Wilkinson Bradley W DDS

We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!

- Alan Kronhaus, M.D. Doctors Making Housecalls by Eventus WholeHealth

Pros & cons

buffer

Pros
When I first started using Social Media Management tools, Buffer was the first one I tried
I actually had a good experience mostly
The scheduling was great and the reports are probably the best out there
It also has a great mobile app which never crashed on me
The deployment was smooth as well.
Cons
It simply is too expensive
When compared to other Social Media Management Applications, there is simply no reason to use Buffer when I can use Zoho Social for much cheaper, which gets the job done as best as Buffer can
And since Buffer is one of the biggest apps in it's category, I found customer service to be lacking.

Birdeye

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

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