Chatwork vs Aircall

Side-by-side comparison of features, reviews, pricing and more

Chatwork

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

Business - $5 per month

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Chatwork reviews

We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

- Hobart S.

First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

- Aaron Emmanuel G.

Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style.

- Akinori U.

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Pros & cons

Chatwork

Pros
Chatwork is an excellent system for any one wishing to improve productivity and accountability of a diverse work group
One of the best things ( my opinion) is the search option
In most of the apps I have used - I had ti serach manually and it is not very fast or comfortable
I like that, it was very easy to install the app
A reliable chat app is very important in any international team."

Cons
I have been able to forget a few team members' e-mail addresses since we use the platform more
Sometimes, the server stop working and you can't use Chatwork on web or application
I see many people suffering in my company being unable to handle their vast amount of unread messages."

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

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