Chatwork vs Karbon

We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

- Hobart S.

First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

- Aaron Emmanuel G.

Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style.

- Akinori U.

The biggest downside I have found is when updating a template the templates should automatically be updated when a new version is created as if a job is on annual renewal if the previous job has not been reset the new one created is based on the last one made instead of the new updated template. I would like the option for when editing the template if there was an option for updating all existing or to update all future job creations that would be the biggest improvement.

- Harry K.

Being able to create work, create tasks under the work, and assign to staff. Everyone that's assigned to the work can track the status of the work and reassign when needed to manage people's workload. We can also create budget time for the work/task/assignment and log actual time to better manage team capacity and expectations. I also like the comment features where we can tag a certain team member and comment on a task, note, and email message. It is a great tool to eliminate additional email messages as well as keep the communications in one place.

- Ellie Z.

The thing I like best about Karbon is the capabilities that go beyond just an email platform like Outlook - the ability to create "works" for a whole team to track their time against, with organizational capabilities that allow you to manage your work day, week, month, which comes in handy when trying to plan for the future as well as grow your company. I like the ability to consolidate all of your teammates's emails with a contact so you can also get caught up on the email threads without having to bother teammates to get the TLDR, which could also get misconstrued through the game of "telephone".

- Jamey M.