Chatwork vs Mopinion
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"Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today."
Sir Richard BransonPrimarily Chatwork has improved the speed with which we work in my organization :we now send more of real-time chat messages as against constantly exchanging emails within my organization. While also keeping us better organized by making it possible to save all of our information exchanges in one place and organize them by project or topic ,thereby simplifying the process of searching through them whenever we need to.
Abimbola K.
ChatWork is all-in-one group chat for global teams. It brings secure messaging, task management, file sharing and video chat all in one place.
easy to use. As a designer, I have almost full control of how the feedback module should be displayed and implemented. I can monitor the feedback by building beautiful and easy-to-use dashboards.
Petter A.
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Feedback Translations (Enterprise package only) - NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.
- Hobart S.
First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.
- Aaron Emmanuel G.
Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style.
- Akinori U.
In order to come up with valid ideas that move the site forward, I believe 80% of the effort is simply to listen to your customers. They talk to you through their actions, interactions, engagements and other data they leave behind. However, this can leave room for interpretation as well as emotions being hard to track. This is why we need a way to get in touch with our consumer, so we can answer the “why” to the “what”
- Davy Schuyt CRO Manager at Calvin Klein
We found that these indicators were not necessarily suitable for (operationally) driving customer satisfaction on our website and that we could go further in collecting feedback online. For this reason, we decided to implement the Mopinion tool
- Nicolas Haese Customer Experience Manager at Leroy Merlin
We received positive lessons from the survey results. We have received feedback and requests, some of which we have already implemented. It’s really nice that some interesting requests from customers have been brought to our attention through the integration of Mopinion surveys.
- Sebastian Flach United News Network
Pros |
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Chatwork is an excellent system for any one wishing to improve productivity and accountability of a diverse work group |
One of the best things ( my opinion) is the search option |
In most of the apps I have used - I had ti serach manually and it is not very fast or comfortable |
I like that, it was very easy to install the app |
A reliable chat app is very important in any international team." |
Cons |
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I have been able to forget a few team members' e-mail addresses since we use the platform more |
Sometimes, the server stop working and you can't use Chatwork on web or application |
I see many people suffering in my company being unable to handle their vast amount of unread messages." |
Pros |
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It's easy to iterate and improve your feedback system |
Specially the option to customize the design helped us a lot to gain more responses |
Also the dashboard, wich you can adjust manually, is very nice |
The forms are very easy to set up and customize |
We're able to get specific feedback from our users and the ability to attach a screenshot is an added bonus |
Very good feedback tool for standard situations." |
Cons |
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What you buy is the tool, but not the advice |
There is no personal coach or someone who sets up a plan with you, but that was something we knew on forehand |
You have to constantly rebuild your dashboard as they get destroyed at each connection |
I need always to double-check the results and results are randomly displayed |
As a SAAS company, we need to track and analyze our NPS |
MOPINION as all the features we are looking for, but I suspect they have no tech team and the support is extremely poor |
The platform so unstable and doesn't display properly the results, destroy the dashboards or gives random results." |
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