Chatwork vs Rocket.Chat

Side-by-side comparison of features, reviews, pricing and more

Chatwork

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

Business - $5 per month

Rocket.Chat

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Community - Free

Enterprise - $7

/user/month and $35

/agent/month

20M+ Downloads
5/5

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Chatwork reviews

We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

- Hobart S.

First of all it's easy to install for Desktop and Mobile, even the web platform it's very easy to use if you are in an agile team you'll understand why this is an effective messaging system. I like the "My Chat" which you can send personal/private conversation for yourself, I mean if you have to remind yourself for some links to test or links for some tutorials. And my favorite function that Chatwork have is the Search bar, because whenever I need to find some credentials regarding our on going projects I just have to type a keyword regarding the topic/credentials I need to find.

- Aaron Emmanuel G.

Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style.

- Akinori U.

Rocket.Chat reviews

"Quick Communication Tool" What do you like best about Rocket.Chat? One of the things I like about this tool is easy to add a new server or as many servers as we like depending on the work that we have with different stakeholders. It makes it so easy to create different communication channels which is very handy when we have multiple projects to manage. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The UI can be improved a bit and the mobile experience can able be worked on. Using it from a mobile device can be troublesome sometimes when we are in hurry and want to message someone instantly. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We are basically using this to have internal / client communication with our core and client teams. It has made it easy to have different communication channels/servers as per need.

- Matthias M.

"An handy feature complete easy to use chat software for your company" What do you like best about Rocket.Chat? It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected

- Maulik V.

"RocketChat - Great for Big Companies" What do you like best about Rocket.Chat? The application itself is open-source, so it has a multitude of capabilities. It's also decently secure, and you can share sensitive data over it as long as the system admins and coders that set it up for you know what they are doing. It has a massive amount of addons and what-not. It's overall an excellent tool to use for teamwork. It's the best free alternative to slack and others like it. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? I wouldn't say I like that it does not have a built-in dark theme customizatioin; not only that, even the more trivial customizations you might want to have required at least basic knowledge of coding or something akin to that. Review collected by and hosted on G2.com. Recommendations to others considering Rocket.Chat: It's a pretty decent application to use for businesses. It has many different functions and the ability to accommodate almost any needs of your particular niche in industry. But I have to say it's not the neatest and easiest to use. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We use it on a daily basis to work with the most sensitive data there is, like medical records, personnel files, private information of individuals. It allows us to create different teams who can communicate separately about their own specific niche in a private separate room/channel.

- Sandro K.

Pros & cons

Chatwork

Pros
Chatwork is an excellent system for any one wishing to improve productivity and accountability of a diverse work group
One of the best things ( my opinion) is the search option
In most of the apps I have used - I had ti serach manually and it is not very fast or comfortable
I like that, it was very easy to install the app
A reliable chat app is very important in any international team."

Cons
I have been able to forget a few team members' e-mail addresses since we use the platform more
Sometimes, the server stop working and you can't use Chatwork on web or application
I see many people suffering in my company being unable to handle their vast amount of unread messages."

Rocket.Chat

Pros
It's easy to use and to create and public and private channel for communication
The API is easy to integrate and we can have good control over the software as an administrator
It also allows us to create groups/channel if we need to communicate to an entire department

Cons
UXUI is bad
It can be integrated with few apps such as SharePoint, so we don't get status updates when in a meeting
It should also have the feature of voice calls which is missing.

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