Chorus vs Azuqua

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan

I am discovering that Azuqua can do more and more. It is a platform that integrates not only software but also connects to APIs- and therefore your first-party business services. We use Azuqua currently to update multiple systems with customer data (Zendesk, Pipedrive, Marketo). It eliminates a lot of redundant work and syncs sales & marketing with up to date information. It also has strong data manipulation functions and as I mentioned can connect to your API which might be useful for you. Their customer success team is very responsive. The only difficulty is that it has a learning curve, but after you learn the ropes you can design your own integrations without IT's help.

- Thomas L.

I am utilizing Azuqua to handle information flow cross-functionally both within my department and team. The flexibility, easy learning curve and depth of the product saves many hours of "busy work".

- Mark Schlanser

We implemented Oracle Cloud and we used Azuqua to integrate Salesforce with Oracle so that we could pull in invoice information.

- Justin Farr