Chorus vs Blueprism

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan

overall experience is fine but it lacks readily available plugins from the store

- Rajat J.

A lot of support by forums and community. Good overall view about process and object.

- Daniel G.

I find Blue Prism a great and perfect solution for SMBs and I've been using it for many years as one of the early robotic process automation solutions with an easy user-interface and a great UX with intelligent automation capabilities in an easy-to-use platform, but after my latest experience through our latest implementations using Blue Prism and other tools in 2022, I found Blue Prism to be the most incomplete tool with the highest limitations that requires a third-party integration to get the job done, and lately I don't think it's evolved enough for enterprises with complex architecture and massive datasets to rely on Blue Prism only without considering the required integrations based on their needed use-cases, but I still find it as a great tool for people with prior RPA knowledge and some coding experience to get the best out of it.

- Hossam G.