Chorus vs Livespace

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan

Great, eager to continue working with Livespace, there is no doubt that the versatility and quality of its services deserve a 10/10, one of the best in the area of customer relationship management, knows how to achieve what your client It needs at all times and in a practical way.

- Brenda C.

Clear, defined templates to quickly set up particular parameters and their associated reporting so different depts that are involved in the account can run their particular reports and get the needed information quickly.

- Rafi S.

I started using it for a trial and the system seemed to check most of the boxes for our needs, BUT... One day I sent out an email through Livespace and the system completely mangled it - included a large junk of base64 code in the middle of the email (this is apparently how it handles the inline images). I sent a complaint to the sales rep who was onboarding me - silence. A few days later, I sent another email to the sales rep as well as the support mailbox - few days went by, SILENCE. I would recommend this system only if you are ready to have your emails messed up by it and hear nothing back from the company ever again. Otherwise, I DO NOT RECOMMEND.

- Rad P.