Chorus vs Wiser

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan

We used to have five people working full-time gathering and inputting data, at a rate of about 200 SKUs a day, but with Wiser, we’ve been able to gather content on roughly 20,000 SKUs in three weeks while cutting our staff down to one person.

- Jeff Minor CIO & CTO Goedecker’s

It’s really a remarkable process and Wiser did a great job of showing us how to write the recipes (descriptions of the content desired) so we would collect exactly the information we needed. They scaled the project into manageable milestones, and we were fully using the product after training and guidance.

- Kirsten Dehaai Director of eCommerce Marketing HP Products

A lot of software packages are good at collecting data but not at consolidating it. The pain point for us was that we needed expertise in both the technology as well as how to make the most of the data. The Wiser team and the Wiser technology addressed both.

- Rick Caldwell