Citadel Team vs Aircall

Side-by-side comparison of features, reviews, pricing and more

Citadel Team

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Citadel Team reviews

Better than before but still very far from usual apps in terms of user experience and functions (not voice conference of 3 or more people for instance). Edit Plus side: Fonction available / to be improved: Connexion quality most of the time very poor

- Anonymous User

This application has unexpectedly stopped and I am unable to install again. Adding resolution on the above issue. App finally got installed. Cleared google play cache and restarted my phone. After that application got installed. But it's a bug, citadel developer team must fix this issue.

- Bikash Biswal

It does what you need it to do. However the UI is sluggish at times and notifications are often not received until you open the app leading to long reply times.

- Anonymous User

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Pros & cons

Citadel Team

Pros
Secure and sovereign
Ergonomic
Collaborative

Cons
Takes a while to sync
Wifi dependent
Connection breaks often

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

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4.6/5

20M+ downloads

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