Clearbit vs Intercom

It is a very user-friendly tool with an intuitive interface where every icon is presented in a well-organized form. Furthermore, I can easily find out any company’s webpage and correspond with them about my product. The extensions that are provided by this software updates automatically to show users useful information. Overall, it is an excellent product and now it keeps the importance in our organization because of its effective performance.

- Annette Barraza

We are using Salesforce CRM in our company. So here Clearbit plays a major role for us in our day to day sales activities, from providing all the information in a tab to helping keep our database updated. We don't need to open any other page while talking to or making calls to our prospects. Clearbit, with its unique enriched features, shows all the major information about the prospect/company in a column that one need not go anywhere else to find any info.

- Siddarth Upadhya

Our industry can be, for a lack of better terms, dirty. People do not necessarily want to react in time, if at all, and customer service simply doesn't exist. I personally use Clearbit to research escalation points within an organization as needed.

- James Tylee

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.