Clearbit vs Verint

Side-by-side comparison of features, reviews, pricing and more

Clearbit

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

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Verint

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

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20M+ Downloads
5/5

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Clearbit reviews

It is a very user-friendly tool with an intuitive interface where every icon is presented in a well-organized form. Furthermore, I can easily find out any company’s webpage and correspond with them about my product. The extensions that are provided by this software updates automatically to show users useful information. Overall, it is an excellent product and now it keeps the importance in our organization because of its effective performance.

- Annette Barraza

We are using Salesforce CRM in our company. So here Clearbit plays a major role for us in our day to day sales activities, from providing all the information in a tab to helping keep our database updated. We don't need to open any other page while talking to or making calls to our prospects. Clearbit, with its unique enriched features, shows all the major information about the prospect/company in a column that one need not go anywhere else to find any info.

- Siddarth Upadhya

Our industry can be, for a lack of better terms, dirty. People do not necessarily want to react in time, if at all, and customer service simply doesn't exist. I personally use Clearbit to research escalation points within an organization as needed.

- James Tylee

Verint reviews

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

Pros & cons

Clearbit

Pros
I love that I can access the lead's name, email and job title when possible because I can easily identify the best leads to target
The thing that I liked the most about this tool is that it saves a lot of time while prospecting
It is very easy to find the email address , phone number, LinkedIn profile for lead generation
Excellent Business Intelligence for Companies & People."

Cons
Sometimes the data inside is old and outdated
It is also hard to see, because it is has a white interface and Salesforce has a white interface too, you find yourself going up n down
From what I've heard (I may be wrong) Clearbit gathers its data through questionable means, which is not great
The support takes 2 weeks to get back at you, but only if you keep following up
Several errors in the software and inaccurate data."

Verint

Pros
Agent User abilty to view and remain in adherence
Call management
ability to tag and file calls
Organized and User friendly Speech Analytics user space

Cons
Speech transcription Exporting
Speech voice recognition and need for tuning
Ability to export and talk to other platforms like Tableau

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