Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Standard. $198/month. or $165/month billed at $1,980 once per year.
Pro. $385/month. or $320/month billed at $3,840 once per year.
Enterprise. $980/month. or $815/month billed at $9,780 once per year.
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
Although our sector is a little bit unusual (agricultural) and we had doubts on what kinds of automations will have results, 3 months after integrating with ContactPigeon we are absolutely delighted with the investment and the results so far. We can easily track he revenue generated per campaign and ther support team helps us build whatever we want to test. Highly recommend for eCommerce businesses.Lasaroz K
ContactPigeon is an award-winning omnichannel marketing automation platform that gives a solution to every retailer’s problem: How to send the right message, at the right time, with the right content to each visitor. It enables one-person-shops and enterprise retailers alike to benefit from the use of a Big Data platform, in order to easily create data-driven Automations and Personalized Campaigns that react to customer/visitor behaviors and catalog changes in seconds. That's why ContactPigeon helps customers by addressing three major goals towards growing their sales: • Enriched customer insights: Collecting customer behavior data and building an enriched unified view of customers • Improved customer engagements: Trigger automated and predictive messages at the right moment within a customer's journey for optimizing sales conversion and retention. • Multi-channel reach: Allow businesses to design engaging campaigns across a wide range of messaging channels (e.g. email, SMS, Viber, mobile, push notifications, website, Facebook, Google, postcards) within one platform.
Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.Jeff B.
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
"The ultimate tool for engaging with your audience" What do you like best about ContactPigeon? What we love about ContactPigeon’s platform is the variety of channels that it offers us. We have the opportunity to engage with our audience in multiple ways, giving us the chance to strengthen our relationships with them on a daily basis. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We recently included ContactPigeon’s customer engagement platform in our strategy and have nothing negative to say about it. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon’s useful platform has provided us with suitable channels in the easiest way to operate. We use welcome emails, pop up, sign-up forms and push notifications to reach our audience. Consequently, having the ability to use multiple channels we have a wider audience, increasing it day by day. Additionally, the customer support team has helped greatly, making our collaboration easier.
- Alexander V.
"All-in-one marketing automation platform with exceptional live analytics for data-driven decisions" What do you like best about ContactPigeon? What we love about this platform is the variety of automation tools we can use. ContactPigeon’s detail-oriented platform offers live web analytics that let us compare day-to-day data and make real-time decisions. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We haven't come up with anything yet that doesn't work for us. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped us build amazing automated campaigns making our lives easier. Some of the features that we use are abandoned cart automations, browse abandonment email, automated welcome emails, and price drop alert. In the near future, we’ll send automated product recommendation newsletter to drive more sales. The fact that we have all the necessary tools gathered in one platform leads us to quick yet data-driven decisions. Hence, we have optimal results and increased conversion rates.
- Nausicaa B.
"An ideal customer engagement platform with a lot of capabilities" What do you like best about ContactPigeon? Firstly, ContactPigeon’s platform has everything a marketer needs. The solution offers advanced customer insights with detailed dashboards, and a variety of easy-to-use features designed to reach our customers at the right time, with the right message. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? So far, I haven’t thought of something that isn’t working for me. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped our brand increase its subscriber list and create an audience of loyal customers. Using dynamic pop-ups, push notifications, 2-Way QR Codes, custom-made landing pages, and newsletters we were able to enrich our client base and maximize our conversions and retentions. Moreover, the platform’s reporting dashboards offer real-life analytics that track visitor behavior for informed decisions about our future campaigns.
- Andy R.
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
|Especially the clickmap of the newsletter gives great feedback of what our receivers are interested in|
|People are fantastic and can help you with everything you need|
|Communicating news about services, to existing clientele, or to prospects ,that can be viewed at their own convenient is a great advantage."|
|The limited integration options with other platforms for reporting|
|I think that it is a little difficult how to use product grid tool."“The UI is too complex sometimes (hopefully their support is always there for us!)’|
|Agent User abilty to view and remain in adherence|
|ability to tag and file calls|
|Organized and User friendly Speech Analytics user space|
|Speech transcription Exporting|
|Speech voice recognition and need for tuning|
|Ability to export and talk to other platforms like Tableau|
Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.
How can Speechify turn anything into an audiobook?
Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.
Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.
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