ContactPigeon vs Verint

"The ultimate tool for engaging with your audience" What do you like best about ContactPigeon? What we love about ContactPigeon’s platform is the variety of channels that it offers us. We have the opportunity to engage with our audience in multiple ways, giving us the chance to strengthen our relationships with them on a daily basis. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We recently included ContactPigeon’s customer engagement platform in our strategy and have nothing negative to say about it. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon’s useful platform has provided us with suitable channels in the easiest way to operate. We use welcome emails, pop up, sign-up forms and push notifications to reach our audience. Consequently, having the ability to use multiple channels we have a wider audience, increasing it day by day. Additionally, the customer support team has helped greatly, making our collaboration easier.

- Alexander V.

"All-in-one marketing automation platform with exceptional live analytics for data-driven decisions" What do you like best about ContactPigeon? What we love about this platform is the variety of automation tools we can use. ContactPigeon’s detail-oriented platform offers live web analytics that let us compare day-to-day data and make real-time decisions. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We haven't come up with anything yet that doesn't work for us. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped us build amazing automated campaigns making our lives easier. Some of the features that we use are abandoned cart automations, browse abandonment email, automated welcome emails, and price drop alert. In the near future, we’ll send automated product recommendation newsletter to drive more sales. The fact that we have all the necessary tools gathered in one platform leads us to quick yet data-driven decisions. Hence, we have optimal results and increased conversion rates.

- Nausicaa B.

"An ideal customer engagement platform with a lot of capabilities" What do you like best about ContactPigeon? Firstly, ContactPigeon’s platform has everything a marketer needs. The solution offers advanced customer insights with detailed dashboards, and a variety of easy-to-use features designed to reach our customers at the right time, with the right message. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? So far, I haven’t thought of something that isn’t working for me. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped our brand increase its subscriber list and create an audience of loyal customers. Using dynamic pop-ups, push notifications, 2-Way QR Codes, custom-made landing pages, and newsletters we were able to enrich our client base and maximize our conversions and retentions. Moreover, the platform’s reporting dashboards offer real-life analytics that track visitor behavior for informed decisions about our future campaigns.

- Andy R.

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.