Convo vs Zendesk Chat

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Convo

Category: Communication Tools

Industries: Business, Education

Pricing

Free

Premium

$6.67/user per month

Enterprise

Contact Sales Team

Zendesk Chat

Category: Communication Tools

Industries: Business, Education

Pricing

Free

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Most popular feedback for Convo

It is a very flexible and dynamic platform that allows adapting the available options to the particular needs of the company, this feature allowed us to effectively use the resources of the service for communication and to strengthen the business relationships of work teams with a digital mechanism , the connection is fast, simple and very useful to start professional conversations with my colleagues in the office to exchange files, documents and ideas, the interface is very interactive that allows users to create surveys, trending hashtags and create progress reports, Its appearance is easy to understand and its user-friendly interface, the devices quickly connect to the available functions.

Darren C.

About Convo

Convo is a commercial collaboration platform designed for fast-moving teams that enables them to share information in a centralized location, organize it, and archive it safely. Through the use of real-time communications and intelligent notifications, we can assist in completing projects in record time. Using Convo, you and your team will always be able to ask questions, communicate project updates, preview files, and provide clear feedback no matter where you are. Bring all of your intellectual resources under one roof. SHARE WORK You can begin a discussion about any papers, presentations, or photographs from anywhere in the world. QUICK COMMENTS WHILE YOU'RE ON THE MOVE Never miss a critical message again. You may get immediate feedback on a project, reschedule a meeting while you're sitting in traffic, or even make plans for an epic happy hour. STAY SECURE Encryption when the data is stored, as well as SSL encryption of 2048-bit keys. It exceeds the standards set by banks.

Most popular feedback for Zendesk Chat

Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.

Robert Brandl

About Zendesk Chat

The live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.

Convo reviews

When I signed my little team up for this group chat app, It was free for small groups up to 15. Today my desktop screen says whoopsie you’ve exceeded your free account requirements. Well we haven’t done anything different. You’ve changed something and now it’s only free if you have 5 users. You now want $10/month per user. My very small business team of 6 would have to pay $60/month. Ugh, no thank you. First of all five is too small of a group for most people to try it and $10/mo per user is too much $ for what you offer. Sorry but you lost me at Whoopsie. We were willing to use the free version with all the restrictions because we really just need to share text messages and small docs and maybe a video or screen shot every now and then. It’s really no different than a Facebook group or conversations in Asana. So there I will go. FOR FREE.

- retrofrugalista

The only enterprise work communication app that offers amazing out-of-box document collaboration features. Super easy to use too!!

- A Google user

I would like a delete function in the chat and an upgraded text editor. overall it is a brilliant platform.

- Anonymous User

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Pros & cons

Convo

Pros
Save time by automating everyday workflows
Company wide activity stream
Sends one-to-one or group messages
Cons
It has limited characteristics to control
Establish complex business communications based on workflow diagrams
Files management should be a bit more organized

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.
Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

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