Crisp vs Aircall

Side-by-side comparison of features, reviews, pricing and more

Crisp

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Crisp reviews

Replies text cannot be selected, only copied to the buffer, which means you can't use Google translate right in the app itself. I'm not interested in switching between two apps all the time!! There's no option to rate limit notifications: some customers with ADHD make my blood boil by sending messages every 15 seconds. Overall notifications setup is horrible. Either you get swamped with all of them, or not receive any. Also the app crashes every60min. App data is growing like crazy.No fixes ever

- Ryan

For some reason, they have stopped updating the official App for Android for over a month now. It sort of works, but it is also riddled with bugs and painful to use. The official version has stopped being updated in favor of the Beta branch, which is somehow even worse than the official version. It crashes 8/10 times when you try to open a chat, it's missing various crucial functions that the app is absolutely unusable without.

- Douglas Valenzuela

I think there are some bugs in the app because I don't get notifications for messages or when someone is on my site. Please fix ASAP thank you.

- Davidson Ogheneyore

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Pros & cons

Crisp

Pros
It's easy to use
Has a mobile app that I use to reply to queries
It also integrates other platforms like Twitter DMs, Telegraph, Line

Cons
There's no way to have separate conversations with the same customer
Old conversations get dragged into new conversations
Never ending conversations.

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

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