Crisp vs Bonus.ly
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Sir Richard BransonMost popular feedback for Crisp
Extremely easy to set up. It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions. Very easy and convenient to use.
Luis D.
About Crisp
Offline? To keep you informed, we directly send notifications to your devices. not answering? We immediately forward chats to your email, enabling you to respond to your guest by email. In order to provide your guest with a transcript for reference, your response will be emailed to both their email and your Crisp interface. Everything is kept in sync by us! Livechat Add our live chat to your website to engage visitors in real-time conversation. To fit your store, our chatbox is bilingual and configurable. With MagicType, you can see what people are typing in real time and respond to them more quickly. Additionally, live chat has never had so much personality thanks to GIF, smileys, and file sharing. Even other channels like Facebook Messenger, Telegram, SMS, and email can be integrated with Crisp. Your Staff Will Enjoy It Your team will prosper with the help of this effective, user-friendly application, which has a new and fresh interface. Crisp also supports working hours, so your staff won't receive notifications outside of normal business hours. Additionally, you can submit private notes to ensure that information is preserved as well as receive notifications and view what your colleagues are writing. What's best? Zendesk and Slack are linked with Crisp, so you may continue using your current programs.
Most popular feedback for Bonus.ly
The email notifications. I wish there was a way to select whether a recognition piece will send a notification or not. Our users requested the email notifications to be turned off due to the mass posts we do for 5-star reviews, top # receivers, etc. If we could turn off the email notifications for those particular recognition pieces so that our users don't get 10 notifications back to back, they would know when other users get the one-off recognition pieces. Or maybe even an email notification once a day that covers all recognition sent throughout the day.
Heidi E.
About Bonus.ly
At Bonusly, we’re on a mission to help people connect with their work and each other in meaningful ways. With the use of our powerful employee recognition, rewards, and survey platform, we believe every organization can build high performing, deeply engaged teams. With Bonusly you can: - Foster collaboration between teams. - Improve retention and productivity at every level. - Transform employee engagement and strengthen your company culture. - Make it fun and easy for everyone to give recognition—on the web, through our top-rated mobile app, or with seamless app integrations. - Gauge employee satisfaction and sentiment through our built-in survey tool, Signals. - Collect and act on actionable data about your employee experience with our robust analytics tools.
Crisp reviews
Replies text cannot be selected, only copied to the buffer, which means you can't use Google translate right in the app itself. I'm not interested in switching between two apps all the time!! There's no option to rate limit notifications: some customers with ADHD make my blood boil by sending messages every 15 seconds. Overall notifications setup is horrible. Either you get swamped with all of them, or not receive any. Also the app crashes every60min. App data is growing like crazy.No fixes ever
- Ryan
For some reason, they have stopped updating the official App for Android for over a month now. It sort of works, but it is also riddled with bugs and painful to use. The official version has stopped being updated in favor of the Beta branch, which is somehow even worse than the official version. It crashes 8/10 times when you try to open a chat, it's missing various crucial functions that the app is absolutely unusable without.
- Douglas Valenzuela
I think there are some bugs in the app because I don't get notifications for messages or when someone is on my site. Please fix ASAP thank you.
- Davidson Ogheneyore
Bonus.ly reviews
Since we've moved to a remote-first work environment, it's turned our monthly recognition meetings into a place where we give each other kudos almost daily. Our company has several different departments, so it's easy to engage with each team and give "props" to folks we wouldn't normally interact with. I personally love all of the different causes Bonusly allows you to donate to, not to mention the incredible rewards that can be claimed!
- Tom G.
It has all the ways to redeem points you could think of. It also makes it very fun and easy to let people know when they have done something great. Couldn't think of a better way to make your colleagues feel appreciated.
- Byron Q.
I love the integration of bonusly with Slack, that makes it really easy to send points. I also love how you can include gifs in the messages. Those always make me smile, whether I am giving them or receiving them. The options for spending your points are amazing, they have giftcards to places that I actually shop at. This is just a nice added bonus to the work that I do at my job.
- Marlana C.
Pros & cons
Crisp
| Pros |
|---|
| It's easy to use |
| Has a mobile app that I use to reply to queries |
| It also integrates other platforms like Twitter DMs, Telegraph, Line |
| Cons |
|---|
| There's no way to have separate conversations with the same customer |
| Old conversations get dragged into new conversations |
| Never ending conversations. |
Bonus.ly
| Pros |
|---|
| User friendly |
| Easy to use |
| Offers ability to redeem your points for additional rewards to give out. |
| Cons |
|---|
| The limit on the number of praises that can be given |
| Should have more options |
| You can't embed videos to your posts. |
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