Crisp vs Empuls

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Crisp

Category: Communication Tools

Industries: Business, Education

Pricing

Free

Empuls

Category: Communication Tools

Industries: Marketing, Financial, Technology, Business

Pricing

Starter

$2.50

1 person, per month.

$4.50

1 person, per month

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Most popular feedback for Crisp

Extremely easy to set up. It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions. Very easy and convenient to use.

Luis D.

About Crisp

Offline? To keep you informed, we directly send notifications to your devices. not answering? We immediately forward chats to your email, enabling you to respond to your guest by email. In order to provide your guest with a transcript for reference, your response will be emailed to both their email and your Crisp interface. Everything is kept in sync by us! Livechat Add our live chat to your website to engage visitors in real-time conversation. To fit your store, our chatbox is bilingual and configurable. With MagicType, you can see what people are typing in real time and respond to them more quickly. Additionally, live chat has never had so much personality thanks to GIF, smileys, and file sharing. Even other channels like Facebook Messenger, Telegram, SMS, and email can be integrated with Crisp. Your Staff Will Enjoy It Your team will prosper with the help of this effective, user-friendly application, which has a new and fresh interface. Crisp also supports working hours, so your staff won't receive notifications outside of normal business hours. Additionally, you can submit private notes to ensure that information is preserved as well as receive notifications and view what your colleagues are writing. What's best? Zendesk and Slack are linked with Crisp, so you may continue using your current programs.

Most popular feedback for Empuls

It is a very convenient platform that is an in one employee engagement and also keeps the whole organization notified with different things like awards and recognization and also helps us give feedback to our colleagues on regular basis on how we feel about their work and how much we adore them. It makes sure we get notified on birthdays and work anniversaries which is a really good thing because we may miss out but the notifications sent really help us to keep updated. And also the reward claiming part is also really easy and convenient. I definitely recommend people to use it ,Our HR keeps coming up with new challenges and events which we get notified and also can view other colleagues actively participating which is a real motivation for us to do better and help in self-improvement and good motivation to keep doing something new other than work.

Pooja N.

About Empuls

Empuls is an employee engagement software that makes it easy to reward and recognize your employees to improve retention and productivity at your organization. Empuls helps you set up & run pulse surveys, measure and track feedback, and gather eNPS scores. With Empuls you can: 1. Build a culture of appreciation through peer recognition. 2. Motivate employees with rewards and digital gift cards, choose from over 20,000+ options. 3. Celebrate every birthday, work anniversary, and company milestone day. 4. Increase employee retention by acting on feedback gathered from pulse and eNPS surveys. More than 1000 organizations around the world use Empuls to reduce attrition, improve retention and satisfaction. Most HRs use Emplus as a recognition module that makes hard work and teamwork visible to everyone, making it easy for employees to show their appreciation for each other, build stronger working relationships, and feel a greater sense of belonging. Empuls helps you celebrate employee contributions and key milestones, reduce HR's time and efforts in setting up rewards, promote participation in company initiatives, gather employee feedback, and tie rewards with the company and culture goals.

Crisp reviews

Replies text cannot be selected, only copied to the buffer, which means you can't use Google translate right in the app itself. I'm not interested in switching between two apps all the time!! There's no option to rate limit notifications: some customers with ADHD make my blood boil by sending messages every 15 seconds. Overall notifications setup is horrible. Either you get swamped with all of them, or not receive any. Also the app crashes every60min. App data is growing like crazy.No fixes ever

- Ryan

For some reason, they have stopped updating the official App for Android for over a month now. It sort of works, but it is also riddled with bugs and painful to use. The official version has stopped being updated in favor of the Beta branch, which is somehow even worse than the official version. It crashes 8/10 times when you try to open a chat, it's missing various crucial functions that the app is absolutely unusable without.

- Douglas Valenzuela

I think there are some bugs in the app because I don't get notifications for messages or when someone is on my site. Please fix ASAP thank you.

- Davidson Ogheneyore

Empuls reviews

With this platform, the rewards and recognition, Employee engagement & events are now under one roof, making it easier for the organization to keep in touch with all the teams. It has an easy interface and using Empuls employees get more involved in the organization's work culture, where we get emails of notifications of events and birthdays and work anniversary. The simplicity of redeeming points is a major benefit and every employee like e-cards of their choice as a reward.

- Shurutin Y.

The thing which I dislike after the new update is the predefined template was missing and which was best and easy to select and wish the colleagues and other part is sometimes it's hard to find the user while searching if we are having 10 persons with the same name there should be one option to scroll the results but right now only 4 results max are shown

- Shivam R.

The most important thing I like about Empuls is to give awards to our colleagues, and this recognition helps to bring in motivation and encouragement. The next thing that I like is the monthly Leaderboard winners that encourage you to like, post, and recognize your colleagues. The process of providing points and options to win coupons is the best part

- Faizan K.

Pros & cons

Crisp

Pros
It's easy to use
Has a mobile app that I use to reply to queries
It also integrates other platforms like Twitter DMs, Telegraph, Line
Cons
There's no way to have separate conversations with the same customer
Old conversations get dragged into new conversations
Never ending conversations.

Empuls

Pros
Convenient platform
User friendly
Have several ways to earn points.
Cons
But UI can be improved
The profile editing can be worked on a bit
Some attractive color and UX can be more gamified.

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